Oviva Outage History

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Oviva had 33 outages in the last 2 years totaling 473h 56m of downtime — averaging 1.4 incidents per month.

There were 33 Oviva outages since October 17, 2024 totaling 473h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.oviva.com

Minor September 30, 2026

Oviva Direkt Patients unable to see updated meal plans

Detected by Pingoru
Sep 30, 2026, 06:57 AM UTC
Resolved
Oct 06, 2026, 09:57 AM UTC
Duration
6d 3h
Affected: Oviva Direkt Content Delivery
Timeline · 2 updates
  1. identified Sep 30, 2026, 06:57 AM UTC

    We have identified the cause and we are working on updating meal plans for effected users.

  2. resolved Oct 06, 2026, 09:57 AM UTC

    We have resolved the issue and the fix is already applied. We continue working through regenerating meal plans for effected users.

Read the full incident report →

Minor September 25, 2026

Perfomance Degraded for the DIGA App

Detected by Pingoru
Sep 25, 2026, 11:34 AM UTC
Resolved
Sep 25, 2026, 11:44 AM UTC
Duration
9m
Affected: CRM Germany
Timeline · 2 updates
  1. investigating Sep 25, 2026, 11:34 AM UTC

    Patient app experience may be degraded/show errors since ~13:09.

  2. resolved Sep 25, 2026, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026

[DIGA] [APP] Recipes, meal plans and articles are not available for all DiGA patients

Detected by Pingoru
Sep 18, 2026, 08:38 AM UTC
Resolved
Sep 18, 2026, 09:59 AM UTC
Duration
1h 21m
Affected: CRM Germany
Timeline · 2 updates
  1. investigating Sep 18, 2026, 08:38 AM UTC

    Content engine fails after release. Impact: recipes, meal plans and articles are not available for all DiGA patients

  2. resolved Sep 18, 2026, 09:59 AM UTC

    The recipes and meal plans are now available on DG PROD. We will continue investigation on what exactly might have caused the issue.

Read the full incident report →

Minor September 15, 2026

DiGA Patients unable to complete App Signup

Detected by Pingoru
Sep 15, 2026, 10:05 AM UTC
Resolved
Sep 15, 2026, 12:05 PM UTC
Duration
1h 59m
Affected: CRM Germany
Timeline · 4 updates
  1. investigating Sep 15, 2026, 10:00 AM UTC

    We are investigating the issue with high priority.

  2. identified Sep 15, 2026, 10:09 AM UTC

    We have identified the process and are working on a resolution.

  3. identified Sep 15, 2026, 11:17 AM UTC

    New users are able to complete the app signup. We continue to look for a solution for users who were not able to complete the app signup.

  4. resolved Sep 15, 2026, 12:05 PM UTC

    This is now resolved, patients should be able to complete the signup process successfully.

Read the full incident report →

Minor August 14, 2026

Degraded Performance Of DiGA Application

Detected by Pingoru
Aug 14, 2026, 02:31 PM UTC
Resolved
Aug 14, 2026, 06:34 PM UTC
Duration
4h 2m
Affected: Oviva Direkt Coaching SuiteOviva Direkt Mobile App
Timeline · 3 updates
  1. investigating Aug 14, 2026, 02:25 PM UTC

    We are investigating the cause of the issue.

  2. investigating Aug 14, 2026, 02:31 PM UTC

    It's likely this would affect goals in the app and some patients may see a delay in their goal progress updating.

  3. resolved Aug 14, 2026, 06:34 PM UTC

    The issue should now be resolved and performance back to normal.

Read the full incident report →

Minor July 28, 2026

Degraded application performance

Detected by Pingoru
Jul 28, 2026, 02:30 PM UTC
Resolved
Jul 28, 2026, 02:30 PM UTC
Duration
—
Affected: Oviva Direkt Coaching SuiteOviva Direkt Mobile App
Timeline · 1 update
  1. resolved Jul 28, 2026, 02:30 PM UTC

    Degraded performance in some areas, including goal completion and activity compass.

Read the full incident report →

Minor July 28, 2026

Oviva Direkt Slowness

Detected by Pingoru
Jul 28, 2026, 01:58 PM UTC
Resolved
Jul 28, 2026, 02:05 PM UTC
Duration
6m
Affected: Oviva Direkt Coaching Suite
Timeline · 2 updates
  1. investigating Jul 28, 2026, 01:58 PM UTC

    We are currently investigating a high error rate on our Oviva Direkt service. We are investigating the issue.

  2. resolved Jul 28, 2026, 02:05 PM UTC

    The incident has been resoved. We will follow up with an internal investigation.

Read the full incident report →

Major March 13, 2026

Degradation of the OCS

Detected by Pingoru
Mar 13, 2026, 09:53 AM UTC
Resolved
Mar 13, 2026, 09:54 AM UTC
Duration
59s
Affected: Oviva Coaching Suite
Timeline · 2 updates
  1. investigating Mar 13, 2026, 09:52 AM UTC

    We are currently investigating a degradation of the OCS.

  2. resolved Mar 13, 2026, 09:54 AM UTC

    The system was re-established again.

Read the full incident report →

Minor March 9, 2026

System Performance Issues

Detected by Pingoru
Mar 09, 2026, 02:43 PM UTC
Resolved
Mar 10, 2026, 08:08 AM UTC
Duration
17h 24m
Affected: Oviva Coaching Suite
Timeline · 2 updates
  1. investigating Mar 09, 2026, 02:41 PM UTC

    We are currently investigating reports of degraded system performance. Users may experience slower response times or intermittent errors across both internal and external applications. We are working to resolve this as quickly as possible.

  2. resolved Mar 10, 2026, 08:08 AM UTC

    We have successfully identified and resolved the cause of the earlier performance degradation. All internal and external applications are now operating at normal speeds. We will continue to monitor the situation closely to ensure stability.

Read the full incident report →

Minor February 24, 2026

Oviva Direkt Performance issues

Detected by Pingoru
Feb 24, 2026, 12:43 PM UTC
Resolved
Feb 24, 2026, 01:52 PM UTC
Duration
1h 8m
Timeline · 6 updates
  1. investigating Feb 24, 2026, 12:43 PM UTC

    We are currently experiencing an outage of our login server. Users might not be able to login. We are looking into this issue.

  2. monitoring Feb 24, 2026, 12:50 PM UTC

    The login server recovered and is back on track again. We will continue to monitor the situation.

  3. investigating Feb 24, 2026, 01:24 PM UTC

    We are currently investigating performance issues on our platform. We will keep this page updated as soon as we have additional information.

  4. identified Feb 24, 2026, 01:35 PM UTC

    The issue is identified and the system is recovering

  5. monitoring Feb 24, 2026, 01:51 PM UTC

    The issue is resolved and we are monitoring the system.

  6. resolved Feb 24, 2026, 01:52 PM UTC

    The issue is resolved.

Read the full incident report →

Minor February 23, 2026

Delayed activity compass and patient tasks information

Detected by Pingoru
Feb 23, 2026, 03:47 PM UTC
Resolved
Feb 23, 2026, 09:42 PM UTC
Duration
5h 54m
Affected: Oviva Coaching Suite
Timeline · 2 updates
  1. investigating Feb 23, 2026, 03:40 PM UTC

    We are currently experiencing a delay in the activity compass and patient tasks updates. We are working on a solution.

  2. resolved Feb 23, 2026, 09:42 PM UTC

    Functionality of activity compass and patient tasks has been fully restored.

Read the full incident report →

Major February 23, 2026

Oviva Login Server Outage

Detected by Pingoru
Feb 23, 2026, 02:41 PM UTC
Resolved
Feb 23, 2026, 02:53 PM UTC
Duration
11m
Affected: Login Server
Timeline · 3 updates
  1. investigating Feb 23, 2026, 02:40 PM UTC

    We are currently experiencing an outage of our login server. Users might not be able to login. We are looking into this issue.

  2. investigating Feb 23, 2026, 02:41 PM UTC

    The system is recovering.

  3. resolved Feb 23, 2026, 02:53 PM UTC

    The issue is resolved. We will continue to monitor the situation with our regular monitoring system.

Read the full incident report →

Minor February 11, 2026

Oviva Direkt: Meal log insights degraded

Detected by Pingoru
Feb 11, 2026, 05:35 PM UTC
Resolved
Feb 11, 2026, 06:02 PM UTC
Duration
26m
Affected: Oviva Direkt Mobile App
Timeline · 3 updates
  1. investigating Feb 11, 2026, 05:32 PM UTC

    We are currently experiencing issues with meal log insights on Oviva Direkt

  2. monitoring Feb 11, 2026, 05:35 PM UTC

    The service is recovering. We are still monitoring the situation.

  3. resolved Feb 11, 2026, 06:02 PM UTC

    The system is fully recovered.

Read the full incident report →

Minor February 11, 2026

Oviva Direkt outage

Detected by Pingoru
Feb 11, 2026, 09:37 AM UTC
Resolved
Feb 13, 2026, 08:53 AM UTC
Duration
1d 23h
Affected: Oviva Direkt Coaching SuiteOviva Direkt Mobile App
Timeline · 6 updates
  1. investigating Feb 11, 2026, 09:36 AM UTC

    We are experiencing issues with the DiGA infrastructure at the moment.

  2. identified Feb 11, 2026, 09:55 AM UTC

    We have identified the issue.

  3. investigating Feb 11, 2026, 09:55 AM UTC

    Patient-facing capabilities may still be degraded, including task completion and other management functionality.

  4. identified Feb 11, 2026, 02:46 PM UTC

    We are downgrading the ongoing issues to an incident.

  5. identified Feb 12, 2026, 08:28 AM UTC

    The root cause of the issue has been resolved but the system is recovering only slowly. Patients are still impacted, they see their measurement updates with a very long delay of several hours. This affects also the goal completion feature in the apps.

  6. resolved Feb 13, 2026, 08:53 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 7, 2025

Oviva.com - Website reachability issues

Detected by Pingoru
Oct 07, 2025, 01:17 PM UTC
Resolved
Oct 07, 2025, 05:20 PM UTC
Duration
4h 2m
Affected: Website (oviva.com)
Timeline · 4 updates
  1. investigating Oct 07, 2025, 01:17 PM UTC

    Oviva.com website is now restored and reachable.

  2. investigating Oct 07, 2025, 01:17 PM UTC

    Oviva.com website is currently down. Our technical team has been notified and is investigating the issue. We’ll provide an update as soon as the service is restored.

  3. monitoring Oct 07, 2025, 01:23 PM UTC

    We are monitoring the Service.

  4. resolved Oct 07, 2025, 05:20 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor September 11, 2025

Admin users logged out of OCS Admin

Detected by Pingoru
Sep 11, 2025, 02:30 PM UTC
Resolved
Sep 11, 2025, 03:30 PM UTC
Duration
59m
Affected: Oviva Coaching SuiteCRM GermanyCRM SwitzerlandCRM UKOviva Direkt Coaching Suite
Timeline · 2 updates
  1. investigating Sep 11, 2025, 02:30 PM UTC

    We are investigating the issue.

  2. resolved Sep 11, 2025, 03:30 PM UTC

    We have resolved the issue and user are able to stay logged in again.

Read the full incident report →

Minor August 29, 2025

[OCS][Diga]ACT patient files loading issue

Detected by Pingoru
Aug 29, 2025, 08:37 PM UTC
Resolved
Sep 01, 2025, 08:16 AM UTC
Duration
2d 11h
Affected: Oviva Direkt Coaching Suite
Timeline · 5 updates
  1. investigating Aug 29, 2025, 08:51 AM UTC

    Diga coaches are experiencing intermittent problems with DIGA OCS

  2. investigating Aug 29, 2025, 11:04 AM UTC

    We are currently investigating issues in various applications.

  3. investigating Aug 31, 2025, 06:10 PM UTC

    DB memory upgraded and restarted.

  4. monitoring Sep 01, 2025, 08:16 AM UTC

    The DB load has recovered, and we aren't seeing any issues in SpiceDB anymore.

  5. resolved Sep 01, 2025, 08:16 AM UTC

    Incident resolved.

Read the full incident report →

Minor August 13, 2025

Alert channels gets spammed with Incidents "Memory request utilization"

Detected by Pingoru
Aug 13, 2025, 10:55 AM UTC
Resolved
Aug 13, 2025, 11:50 AM UTC
Duration
55m
Timeline · 4 updates
  1. identified Aug 13, 2025, 10:55 AM UTC

    Disabled alert for now https://github.com/oviva-ag/monitoring/pull/430

  2. investigating Aug 13, 2025, 10:55 AM UTC

    Creating Hyperping incident

  3. investigating Aug 13, 2025, 11:42 AM UTC

    Disabled https://console.cloud.google.com/monitoring/alerting/policies/14636914575527134029?inv=1&invt=Ab5XXg&project=oviva-monitoring manually as well (this should be the one causing the NC)

  4. resolved Aug 13, 2025, 11:50 AM UTC

    Incident resolved. Alert (with Dashboard was deleted)

Read the full incident report →

Minor July 1, 2025

Various degraded application functionality

Detected by Pingoru
Jul 01, 2025, 05:32 AM UTC
Resolved
Jul 01, 2025, 07:18 AM UTC
Duration
1h 45m
Affected: Oviva Coaching SuiteCRM GermanyCRM SwitzerlandCRM UKOviva Direkt Coaching Suite
Timeline · 5 updates
  1. identified Jul 01, 2025, 05:32 AM UTC

    We identified the underlying issue and are looking into possible solutions at the moment.

  2. investigating Jul 01, 2025, 05:32 AM UTC

    We are currently investigating an issue on various applications.

  3. investigating Jul 01, 2025, 05:55 AM UTC

    The issue has been fixed and the restoration process is in progress.

  4. monitoring Jul 01, 2025, 06:37 AM UTC

    The system has recovered - we are continuing to monitor the system

  5. resolved Jul 01, 2025, 07:18 AM UTC

    The incident has been resolved. We apologize for all the incovinience caused and will internally follow up with a detailed analysis to avoid such incidents from happening in the future.

Read the full incident report →

Minor June 12, 2025

Various service functionalities degraded

Detected by Pingoru
Jun 12, 2025, 07:39 PM UTC
Resolved
Jun 13, 2025, 05:16 AM UTC
Duration
9h 36m
Timeline · 4 updates
  1. investigating Jun 12, 2025, 07:39 PM UTC

    We are currently investigating alerts of degraded services.

  2. investigating Jun 12, 2025, 07:44 PM UTC

    All our services are working again.

  3. monitoring Jun 12, 2025, 07:59 PM UTC

    We will continue to monitor our systems while the system is fully recovering.

  4. resolved Jun 13, 2025, 05:16 AM UTC

    The incident has been resolved and systems recovered

Read the full incident report →

Minor April 2, 2025

oviva.com - Email delivery and Website reachability issues

Detected by Pingoru
Apr 02, 2025, 05:44 AM UTC
Resolved
Apr 04, 2025, 07:29 AM UTC
Duration
2d 1h
Timeline · 5 updates
  1. investigating Apr 02, 2025, 05:44 AM UTC

    We are currently experiencing issues with our public facing non-medical applications. We are investigating the issue

  2. investigating Apr 02, 2025, 06:09 AM UTC

    The issue has been identified and fixed and the systems are recovering.

  3. investigating Apr 02, 2025, 01:00 PM UTC

    Some email deliverying and receiving services are still partially impacted. We are still monitoring the recovery process.

  4. monitoring Apr 03, 2025, 06:08 AM UTC

    Our email delivery and website reachability issues are resolved. We are continuing to monitor our systems and will inform affected users as needed.

  5. resolved Apr 04, 2025, 07:29 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor March 21, 2025

Daily Overview feedback not showing

Detected by Pingoru
Mar 21, 2025, 02:31 PM UTC
Resolved
Mar 25, 2025, 09:24 AM UTC
Duration
3d 18h
Affected: Oviva Direkt Login ServerOviva Direkt Mobile App
Timeline · 3 updates
  1. identified Mar 21, 2025, 02:31 PM UTC

    We are looking into the issue and possibible solutions.

  2. identified Mar 21, 2025, 02:53 PM UTC

    We have temporarily disabled daily feedback while we continue to work on a solution.

  3. resolved Mar 25, 2025, 09:24 AM UTC

    The fix has been applied and the Daily feedback feature is enabled again. Feedback and suggestions should be calculating correctly now.

Read the full incident report →

Minor March 17, 2025

Recipes not loading for Patients

Detected by Pingoru
Mar 17, 2025, 01:30 PM UTC
Resolved
Mar 17, 2025, 04:47 PM UTC
Duration
3h 16m
Affected: Learning PortalOviva Direkt Coaching SuiteOviva Direkt Mobile App
Timeline · 3 updates
  1. investigating Mar 17, 2025, 01:30 PM UTC

    We are investigating the issue to determine the root cause

  2. identified Mar 17, 2025, 04:35 PM UTC

    We identified the issuea and have implemented a short term fix. We will continue to look into a permanent solution to prevent this from occuring.

  3. resolved Mar 17, 2025, 04:47 PM UTC

    The Interim fix has resolved the issue and we're seeing performance go back to normal.

Read the full incident report →

Minor March 11, 2025

Degraded performance

Detected by Pingoru
Mar 11, 2025, 10:03 AM UTC
Resolved
Mar 11, 2025, 12:26 PM UTC
Duration
2h 22m
Affected: Login ServerOviva Coaching SuiteOviva Direkt Login ServerOviva Direkt Coaching SuiteOviva Direkt Mobile App
Timeline · 3 updates
  1. investigating Mar 11, 2025, 10:03 AM UTC

    We are currently experiencing degraded performance on our system and are investigating.

  2. monitoring Mar 11, 2025, 10:29 AM UTC

    The system recovered. We are still monitoring the performance.

  3. resolved Mar 11, 2025, 12:26 PM UTC

    The incident has been resolved.

Read the full incident report →