Oviva incident

[OCS][Diga]ACT patient files loading issue

Resolved after 2 days 11 hours, affecting Oviva Direkt Coaching Suite, on August 29, 2025.

monitoring Sep 01, 2025, 08:16 AM UTC

The DB load has recovered, and we aren't seeing any issues in SpiceDB anymore.

Started
Aug 29, 2025, 08:37 PM UTC
Resolved
Sep 01, 2025, 08:16 AM UTC
Duration
2d 11h
Detected by Pingoru
Aug 29, 2025, 08:37 PM UTC

Affected components

Oviva Direkt Coaching Suite

Update timeline

  1. investigating Aug 29, 2025, 08:51 AM UTC

    Diga coaches are experiencing intermittent problems with DIGA OCS

  2. investigating Aug 29, 2025, 11:04 AM UTC

    We are currently investigating issues in various applications.

  3. investigating Aug 31, 2025, 06:10 PM UTC

    DB memory upgraded and restarted.

  4. monitoring Sep 01, 2025, 08:16 AM UTC

    The DB load has recovered, and we aren't seeing any issues in SpiceDB anymore.

  5. resolved Sep 01, 2025, 08:16 AM UTC

    Incident resolved.

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