Oviva incident

Various degraded application functionality

Resolved after 1 hour 45 minutes, affecting Oviva Coaching Suite and CRM Germany and 1 more, on July 1, 2025.

resolved Jul 01, 2025, 07:18 AM UTC

The incident has been resolved. We apologize for all the incovinience caused and will internally follow up with a detailed analysis to avoid such incidents from happening in the future.

Started
Jul 01, 2025, 05:32 AM UTC
Resolved
Jul 01, 2025, 07:18 AM UTC
Duration
1h 45m
Detected by Pingoru
Jul 01, 2025, 05:32 AM UTC

Affected components

Oviva Coaching SuiteCRM GermanyCRM SwitzerlandCRM UKOviva Direkt Coaching Suite

Update timeline

  1. identified Jul 01, 2025, 05:32 AM UTC

    We identified the underlying issue and are looking into possible solutions at the moment.

  2. investigating Jul 01, 2025, 05:32 AM UTC

    We are currently investigating an issue on various applications.

  3. investigating Jul 01, 2025, 05:55 AM UTC

    The issue has been fixed and the restoration process is in progress.

  4. monitoring Jul 01, 2025, 06:37 AM UTC

    The system has recovered - we are continuing to monitor the system

  5. resolved Jul 01, 2025, 07:18 AM UTC

    The incident has been resolved. We apologize for all the incovinience caused and will internally follow up with a detailed analysis to avoid such incidents from happening in the future.

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