Otter AI experienced a minor incident on February 23, 2026 affecting Otter Website, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2026, 01:00 PM UTC
Status: Investigating We are currently experiencing an issue with our outbound emails. This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Our team is aware and working on a solution as soon as possible. Affected components Otter Website (Degraded performance)
- identified Feb 23, 2026, 08:16 PM UTC
Status: Identified Our team has identified the issue and is working to fully restore our outbound emails once more. We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible. -------------- This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Affected components Otter Website (Degraded performance)
- resolved Feb 23, 2026, 10:54 PM UTC
Status: Resolved Otter systems have been fully restored. Affected components Otter Website (Operational)