Orum experienced a critical incident on October 15, 2025 affecting Dialer, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 05:06 PM UTC
We are currently investigating this issue.
- identified Oct 15, 2025, 05:17 PM UTC
Our 3P telephony service provider is currently having an outage. This is impacting calls from being connected successfully. We will update when we have more information on a estimated recovery timeline. Telephony service status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3
- identified Oct 15, 2025, 06:08 PM UTC
Our 3P telephony service provider is currently having an outage. This is impacting calls from being connected successfully. They have identified the issue and are working on a fix. Telephony service status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3 We will update when we have more information.
- identified Oct 15, 2025, 08:31 PM UTC
Telephony service provider update: Fix is still being worked on, with no available ETAs at the moment Their status page: https://vonageapi.statuspage.io/incidents/yp90dp3br9j3 This is still impacting all calls from being connected successfully.
- monitoring Oct 15, 2025, 09:04 PM UTC
Telephony service provider update: Fix has been merged and connections are starting to resume https://vonageapi.statuspage.io/incidents/yp90dp3br9j3 We are seeing calls are connecting successfully, however we are still monitoring the traffic to ensure the service is fully back up and running.
- resolved Oct 15, 2025, 10:57 PM UTC
Metrics are back to normal and stable, so we're marking this incident as resolved. Our telephony service provider has confirmed the issues have been fixed and they are monitoring further on their end.