Orum experienced a major incident on November 25, 2025 affecting Salesfloor, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 25, 2025, 03:30 PM UTC
Hello, We have been receiving reports of unexpected behavior taking place in the SalesFloor. This appears to have been taking place throughout the morning. Symptoms were a bit mixed, but primarily had to do with users not being able to see and hear one another in certain circumstances. Our engineering is aware and are actively working to deploy a remedial change to address the symptoms. We expect the process to be completed by approximately 745a PT and will update you as soon as the action has finished. We apologize for the disruption. Thank you.
- monitoring Nov 25, 2025, 03:42 PM UTC
Hello, At 739a PT, our engineering team completed the needed changes and we have observed SalesFloor working as expected. Users are advised to leave their room, do a refresh of the webpage, then continue to use SalesFloor as usual. Please let us know if you have any challenges and we will be more than happy to assist. Our apologies once again for this disruption. Thank you!
- resolved Nov 25, 2025, 08:06 PM UTC
This incident has been resolved.