Orum experienced a minor incident on January 30, 2026 affecting Dialer, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 30, 2026, 09:23 PM UTC
Status: Identified Update: We have identified the cause of the dialing latency and are currently implementing a fix. Users experiencing these symptoms should end their current session and dial back in to restore functionality. We are continuing to work toward full resolution.
- monitoring Jan 30, 2026, 09:37 PM UTC
Status: Monitoring Update: A fix has been implemented and we are monitoring system performance to ensure stability. Engineering has confirmed that users who end their current session and dial back in will see a return to normal behavior. We will provide a final update once we verify the system is fully stabilized.
- resolved Jan 30, 2026, 10:38 PM UTC
Status: Resolved Update: System metrics have returned to normal. The fix is confirmed, and all services are operating as expected. You may resume activity. If you continue to experience any residual symptoms, please refresh your session by dialing out and back in.