Ordoro Outage History

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Ordoro had 21 outages in the last 2 years totaling 105h 40m of downtime — averaging 0.9 incidents per month.

There were 21 Ordoro outages since June 20, 2024 totaling 105h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://ordoro.statuspage.io

Notice June 17, 2026

Order Rules Not Applying Tags

Detected by Pingoru
Jun 17, 2026, 12:34 PM UTC
Resolved
Jun 17, 2026, 03:37 PM UTC
Duration
3h 3m
Affected: Ordoro
Timeline · 2 updates
  1. investigating Jun 17, 2026, 12:34 PM UTC

    We're currently investigating reports that order tags are not being applied automatically by rules. Orders are still importing into Ordoro, but some tags may be missing. Our team is actively working on the issue, and we'll share updates as soon as we have more information.

  2. resolved Jun 17, 2026, 03:37 PM UTC

    The issue affecting order tagging rules has been resolved. Thank you for your patience, and please reach out if you have any questions.

Read the full incident report →

Notice May 6, 2026

Issues creating shipping labels for RMAs

Detected by Pingoru
May 06, 2026, 12:30 PM UTC
Resolved
May 06, 2026, 01:29 PM UTC
Duration
59m
Affected: Ordoro
Timeline · 2 updates
  1. investigating May 06, 2026, 12:30 PM UTC

    We are currently investigating an issue preventing shipping labels from being created for RMAs (Return Merchandise Authorizations). Customers may see a blank white page or error message when attempting to create an RMA shipping label. Our team is actively working on a fix, and we’ll share updates here as we learn more. We apologize for the disruption and appreciate your patience.

  2. resolved May 06, 2026, 01:29 PM UTC

    This issue has been resolved. Shipping labels can be created for RMAs again. We appreciate your patience while our team addressed this issue.

Read the full incident report →

Minor April 30, 2026

Order Sync Issues

Detected by Pingoru
Apr 30, 2026, 02:22 PM UTC
Resolved
Apr 30, 2026, 02:48 PM UTC
Duration
25m
Affected: Ordoro
Timeline · 3 updates
  1. investigating Apr 30, 2026, 02:22 PM UTC

    We're investigating a platform issue that is causing issues importing orders and writing tracking for Amazon, Ebay and Walmart. Our team is actively investigating the problem and working to restore full service as quickly as possible. We'll continue to share updates here as we learn more. Thanks for your patience and understanding

  2. monitoring Apr 30, 2026, 02:42 PM UTC

    A fix has been implemented and we're monitoring activity.

  3. resolved Apr 30, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

USPS Ship Errors

Detected by Pingoru
Apr 02, 2026, 09:16 PM UTC
Resolved
Apr 03, 2026, 02:10 AM UTC
Duration
4h 53m
Affected: Ordoro
Timeline · 3 updates
  1. investigating Apr 02, 2026, 09:16 PM UTC

    We’re currently seeing USPS Ship errors that are preventing rates from loading and labels from being created. Our team has escalated this with USPS API Support and are awaiting a resolution. We’ll share updates here as soon as information is available.

  2. identified Apr 02, 2026, 10:29 PM UTC

    USPS has confirmed they’re actively working on this issue. We’re continuing to monitor and will share another update as soon as we have more information.

  3. resolved Apr 03, 2026, 02:10 AM UTC

    The USPS Ship issue has been resolved, and rates and label creation are working normally again. Thanks so much for your patience while this was being fixed. If you’re still seeing any issues, feel free to reach out.

Read the full incident report →

Notice November 18, 2025

Delayed Order Imports

Detected by Pingoru
Nov 18, 2025, 09:00 PM UTC
Resolved
Nov 19, 2025, 09:38 PM UTC
Duration
1d
Affected: Ordoro
Timeline · 4 updates
  1. monitoring Nov 18, 2025, 09:00 PM UTC

    There are delays with order imports due to a Cloudflare outage impacting connectivity between Ordoro and some sales channels. https://apnews.com/article/cloudflare-outage-x-openai-9335e8e0da2a0027d1fbac5eb97d11ae New orders from your sales channels may take longer than usual to appear in your account. Due to the backlog, they will import as soon as possible. We will update this page as soon as we have more information or once the issue is resolved.

  2. monitoring Nov 18, 2025, 10:59 PM UTC

    Cloudflare’s services have recovered, but our systems are still working through the backlog of order imports. You may continue to see delays as we process queued orders. No action is required on your end. We’ll post another update once the backlog is fully cleared and imports are running in real time again.

  3. monitoring Nov 19, 2025, 07:32 PM UTC

    Order imports are continuing to process, and our team is actively monitoring the system. We’ll share another update as soon as possible.

  4. resolved Nov 19, 2025, 09:38 PM UTC

    Order imports are now running smoothly again, and the previous delays have been fully resolved. All new orders should import as expected. We’ll continue to keep an eye on things, but no further impact is anticipated. Thank you for your patience while we worked through this.

Read the full incident report →

Major October 20, 2025

AWS Outage Impacting Label Creation

Detected by Pingoru
Oct 20, 2025, 04:59 PM UTC
Resolved
Oct 20, 2025, 08:54 PM UTC
Duration
3h 55m
Affected: Ordoro
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 04:59 PM UTC

    Due to ongoing AWS outages, some users may experience errors when creating shipping labels. Our team is monitoring the situation and will post updates as they become available.

  2. monitoring Oct 20, 2025, 07:38 PM UTC

    Most carriers are back online. USPS via Pitney Bowes is still affected. See the Pitney Bowes status page for updates. https://status.pitneybowes.com/

  3. resolved Oct 20, 2025, 08:54 PM UTC

    Pitney Bowes has resolved the issues on their side. We’ve tested, and USPS shipping via Pitney Bowes is now working as expected. You may need to refresh the rates on your orders before shipping. If you have any questions, please contact our Support team.

Read the full incident report →

Minor September 2, 2025

Intermittent errors with USPS Pitney Bowes

Detected by Pingoru
Sep 02, 2025, 08:16 PM UTC
Resolved
Sep 03, 2025, 12:05 PM UTC
Duration
15h 48m
Affected: Ordoro
Timeline · 2 updates
  1. monitoring Sep 02, 2025, 08:16 PM UTC

    We’re currently seeing intermittent errors with USPS Pitney Bowes. Their status page shows multiple active incidents, and we’re monitoring closely to confirm once they’ve been resolved.

  2. resolved Sep 03, 2025, 12:05 PM UTC

    All systems have been normal for 12 hours. Please reach out to Support if you see any other issues.

Read the full incident report →

Minor August 14, 2025

Sendle labels displaying as blank

Detected by Pingoru
Aug 14, 2025, 04:07 PM UTC
Resolved
Aug 15, 2025, 12:04 PM UTC
Duration
19h 57m
Affected: Ordoro
Timeline · 3 updates
  1. investigating Aug 14, 2025, 04:07 PM UTC

    We’re aware of an issue where labels created with Sendle are appearing blank. We’ve contacted Sendle to investigate and are awaiting their response. We recommend holding off on printing Sendle labels until we have confirmation the issue is resolved. We’ll post updates here as soon as more information is available.

  2. investigating Aug 14, 2025, 06:57 PM UTC

    We’re still waiting on more information from Sendle regarding the blank label issue. We’ll post here as soon as we hear back from them.

  3. resolved Aug 15, 2025, 12:04 PM UTC

    Sendle has confirmed the issue has been resolved. All labels should print normally now.

Read the full incident report →

Minor August 14, 2025

Delayed Etsy order imports

Detected by Pingoru
Aug 14, 2025, 04:05 PM UTC
Resolved
Aug 14, 2025, 06:55 PM UTC
Duration
2h 49m
Affected: Ordoro
Timeline · 2 updates
  1. investigating Aug 14, 2025, 04:05 PM UTC

    Etsy is currently having site issues, which may delay order imports to Ordoro. We’ve reached out to Etsy and are waiting for their response. We will post asap with new developments.

  2. resolved Aug 14, 2025, 06:55 PM UTC

    Etsy orders are now importing normally. We’ve monitored the connection for several hours without any further issues, so we’re considering this resolved.

Read the full incident report →

Minor August 14, 2025

Possible UPS Rate Discrepancies

Detected by Pingoru
Aug 14, 2025, 04:05 PM UTC
Resolved
Aug 14, 2025, 06:56 PM UTC
Duration
2h 51m
Affected: Ordoro
Timeline · 2 updates
  1. monitoring Aug 14, 2025, 04:05 PM UTC

    UPS is experiencing internal problems. If you use your own UPS account, rates may appear higher than usual. This isn’t an Ordoro issue. To confirm, you can compare rates directly on UPS.com and see the problem. We are actively monitoring the status of this issue and will post updates as they're available.

  2. resolved Aug 14, 2025, 06:56 PM UTC

    UPS rates are now appearing as expected. We’ve received multiple confirmations and will close out this issue.

Read the full incident report →

Notice July 14, 2025

FedEx Server Error

Detected by Pingoru
Jul 14, 2025, 04:56 PM UTC
Resolved
Jul 14, 2025, 05:40 PM UTC
Duration
43m
Timeline · 2 updates
  1. investigating Jul 14, 2025, 04:56 PM UTC

    FedEx is having an issue that is impacting some Ordoro users. Shipping rates and the ability to create labels are impacted and you may see this error: INTERNAL.SERVER.ERROR: The request failed due to some unknown reason.

  2. resolved Jul 14, 2025, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Infrastructure Issues

Detected by Pingoru
Jun 12, 2025, 06:34 PM UTC
Resolved
Jun 12, 2025, 09:55 PM UTC
Duration
3h 21m
Affected: Ordoro
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:34 PM UTC

    We're investigating a platform issue that may cause delays with order imports and slow Analytics performance. Our team is actively investigating the problem and working to restore full service as quickly as possible. We'll continue to share updates here as we learn more. Thanks for your patience and understanding.

  2. investigating Jun 12, 2025, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 12, 2025, 08:38 PM UTC

    We’re currently experiencing platform-wide issues due to a widespread outage with Google Cloud Platform (GCP), which is also impacting many other sites and services across the internet. You can follow their incident here: https://status.cloud.google.com. Our team is closely monitoring the situation and will post updates here as new information becomes available.

  4. monitoring Jun 12, 2025, 09:03 PM UTC

    Response times are recovering, and affected services are beginning to stabilize. Orders should start appearing in your accounts shortly. Our engineers are closely monitoring the situation and will provide further updates as they become available. Thanks again for your patience.

  5. resolved Jun 12, 2025, 09:55 PM UTC

    The issue has been fully resolved and all services are now operating normally. Order imports and other functionality is back. Thanks for your patience while we monitored this outage.

Read the full incident report →

Major May 5, 2025

USPS via Pitney Bowes Currently Unavailable

Detected by Pingoru
May 05, 2025, 05:23 PM UTC
Resolved
May 05, 2025, 05:40 PM UTC
Duration
17m
Affected: Ordoro
Timeline · 2 updates
  1. monitoring May 05, 2025, 05:23 PM UTC

    We’re currently experiencing an outage with USPS services via Pitney Bowes. Their Emergency Response Team is actively investigating to determine the full scope and working to restore API functionality. We’ll continue to monitor the situation closely and will share updates as soon as we have more information. Thanks for your patience while this gets resolved.

  2. resolved May 05, 2025, 05:40 PM UTC

    Pitney Bowes has resolved the issue affecting USPS services. Their APIs are now fully operational, and all shipping functions are back to normal in Ordoro.

Read the full incident report →

Minor March 13, 2025

Delayed Shopify order imports

Detected by Pingoru
Mar 13, 2025, 07:32 PM UTC
Resolved
Mar 13, 2025, 10:15 PM UTC
Duration
2h 42m
Affected: Ordoro
Timeline · 2 updates
  1. investigating Mar 13, 2025, 07:32 PM UTC

    We're experiencing some issues with importing Shopify orders via webhooks. Our developers are actively investigating, and we’ll share updates as soon as we have more information. Thanks for your patience!

  2. resolved Mar 13, 2025, 10:15 PM UTC

    The issue with Shopify orders importing via webhooks has been resolved, and orders are now importing instantly as expected.

Read the full incident report →

Minor January 30, 2025

Pitney Bowes Outage Affecting USPS Label Creation

Detected by Pingoru
Jan 30, 2025, 02:19 PM UTC
Resolved
Jan 30, 2025, 03:20 PM UTC
Duration
1h
Affected: Ordoro
Timeline · 3 updates
  1. identified Jan 30, 2025, 02:19 PM UTC

    We’re currently experiencing issues with Pitney Bowes, which may cause errors when creating USPS labels. You may see an error message about "Read timed out." This issue is on Pitney Bowes' end, and we’ll need to wait for them to resolve it. You can track their progress here: https://status.pitneybowes.com/incidents/pt5ns5p40kw7. We’ll keep you updated here as well. Thanks for your patience!

  2. monitoring Jan 30, 2025, 03:06 PM UTC

    The issue has been reported as resolved, but we're continuing to monitor it.

  3. resolved Jan 30, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 23, 2024

Intermittent issues with USPS label creation

Detected by Pingoru
Dec 23, 2024, 08:41 PM UTC
Resolved
Dec 24, 2024, 12:17 AM UTC
Duration
3h 35m
Affected: Ordoro
Timeline · 4 updates
  1. investigating Dec 23, 2024, 08:41 PM UTC

    We're currently experiencing issues with USPS label creation. You may see timeout errors when loading rates or when creating labels. We don't have an ETA yet, but updates will be provided here when available. We appreciate your patience and understanding as we work through this

  2. investigating Dec 23, 2024, 08:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 24, 2024, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 24, 2024, 12:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 6, 2024

Analytics Error

Detected by Pingoru
Nov 06, 2024, 06:21 PM UTC
Resolved
Nov 06, 2024, 08:06 PM UTC
Duration
1h 44m
Affected: Ordoro
Timeline · 2 updates
  1. investigating Nov 06, 2024, 06:21 PM UTC

    We're currently aware of an issue with our Analytics feature. Some users are seeing the error message "400 Bad Request: The browser (or proxy) sent a request that this server could not understand." Our development team is actively investigating the cause of this issue. We'll provide updates here as we work to resolve it. Thank you for your patience.

  2. resolved Nov 06, 2024, 08:06 PM UTC

    The issue with Analytics displaying a "400 Bad Request" error has been resolved. Our team identified the cause and implemented a fix. Analytics should now be functioning normally. We apologize for any inconvenience and appreciate your patience.

Read the full incident report →

Notice July 26, 2024

Order Import Delay for Shopify + BigCommerce

Detected by Pingoru
Jul 26, 2024, 08:04 PM UTC
Resolved
Jul 27, 2024, 12:00 AM UTC
Duration
3h 56m
Affected: Ordoro
Timeline · 2 updates
  1. investigating Jul 26, 2024, 08:04 PM UTC

    There is a delay with Shopify and BigCommerce **instasync** order imports. While orders are still being imported successfully, they may take longer than an hour to appear in Ordoro. If you'd like to manually import the orders, please follow the steps in this support article: https://support.ordoro.com/one-time-sync-with-sales-channels/ Our team is actively working on the issue and will resolve it as soon as possible. We will post updates as they are available.

  2. resolved Jul 27, 2024, 12:00 AM UTC

    All delayed orders have successfully imported to Ordoro. Thank you again for your patience and reach out to the Support team with any questions.

Read the full incident report →

Notice July 25, 2024

UPS Service Disruption

Detected by Pingoru
Jul 25, 2024, 05:15 PM UTC
Resolved
Jul 25, 2024, 06:57 PM UTC
Duration
1h 41m
Affected: Ordoro
Timeline · 2 updates
  1. identified Jul 25, 2024, 05:15 PM UTC

    Due to a technical problem on UPS's end, creating UPS shipping labels through Ordoro is not currently possible. We are actively monitoring the situation. Rest assured, we will share updates as soon as they are available. Thank you for your patience and understanding while UPS works to resolve this issue.

  2. resolved Jul 25, 2024, 06:57 PM UTC

    UPS has resolved the problem and we're able to fetch rates in Ordoro again. Please reach out to [email protected] if you have any questions. Thank you for your patience.

Read the full incident report →

Minor June 20, 2024

Issues with UPS + FedEx Label Generation

Detected by Pingoru
Jun 20, 2024, 06:01 PM UTC
Resolved
Jun 20, 2024, 06:53 PM UTC
Duration
51m
Affected: Ordoro
Timeline · 3 updates
  1. investigating Jun 20, 2024, 06:01 PM UTC

    We are experiencing technical difficulties with label generation for UPS and FedEx. You may see the following error messages: 1. FedEx: Meter number is missing or invalid. 2. UPS: Invalid Authentication Information Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience and appreciate your patience while we address this problem.

  2. identified Jun 20, 2024, 06:13 PM UTC

    Our developers have identified the root problem and are working on a fix. We'll continue to share updates as they're available.

  3. resolved Jun 20, 2024, 06:53 PM UTC

    The issue has been resolved. UPS and FedEx label generation is back up and running. Thank you for your patience, and please reach out to our Support team if you see any further issues.

Read the full incident report →