Ordoro experienced a major incident on May 20, 2026 affecting Ordoro, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 12:38 PM UTC
We’re aware of loading issues affecting Ordoro and understand this may be impacting your workflow. Our team is investigating urgently and working to identify the cause as quickly as possible. We’ll share another update as soon as we have more information. Thank you for your patience.
- investigating May 20, 2026, 02:13 PM UTC
We are seeing some improvement, but Ordoro is still loading very slowly and may be difficult to access at times. Our developers are fully focused on resolving this issue and are actively investigating ways to restore performance as quickly as possible. We’re very sorry for the disruption this morning and know this is impacting your workflow. We’ll continue to share updates as we learn more. Thank you for your patience.
- monitoring May 20, 2026, 02:45 PM UTC
We’ve made updates that restored access to Ordoro, and the app should be loading again. You may still notice some slowness as we work through a backlog of tasks created during the disruption. Our team is monitoring performance closely and continuing to make adjustments as needed.
- monitoring May 20, 2026, 03:28 PM UTC
We are placing Ordoro into maintenance mode while our developers continue diagnosing the loading and performance issues. During this time, users will not be able to log in. Our team is fully focused on restoring stability as quickly as possible. We sincerely apologize for the disruption and will continue to share updates as we learn more.
- monitoring May 20, 2026, 03:54 PM UTC
Ordoro has returned from maintenance mode, and users should be able to log in again. Our team is continuing to monitor performance closely and watch how things go as activity returns to normal. We’ll continue to share updates if anything changes.
- monitoring May 20, 2026, 04:41 PM UTC
We are continuing to investigate reports of slow loading and errors in Ordoro. While the app is accessible again, we know some users are still experiencing performance issues. Our developers are actively working on this and closely monitoring the system as we continue making improvements. We understand this is impacting your workflow and sincerely apologize for the continued disruption.
- monitoring May 20, 2026, 05:20 PM UTC
Ordoro is performing much better and loading more quickly than earlier today. We are still working through a backlog of order imports created during the disruption. If you’re expecting an order that has not yet appeared in Ordoro, please reach out to Support and we’ll be happy to help. Our team is continuing to monitor things closely as performance returns to normal.
- monitoring May 20, 2026, 05:27 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2026, 07:02 PM UTC
Order import tasks have caught up, and Ordoro is now operating as expected. Our team has continued monitoring performance, and things are looking stable. If you are still experiencing any issues, please reach out to Support so we can help. Thank you again for your patience while we worked through this today.