Optus SMS experienced a minor incident on May 8, 2026 affecting Campaign Manager and Mobile Studio and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:34 AM UTC
We are currently investigating an issue affecting Optus SMS Suite website. Some users may experience slow loading times or intermittent 504 Gateway Timeout errors. Our team is working to identify the cause and restore normal performance as quickly as possible. We will provide further updates as more information becomes available. Regards, Optus SMS Support Team
- investigating May 08, 2026, 01:52 AM UTC
We are continuing to investigate this issue.
- monitoring May 08, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2026, 01:53 AM UTC
We have identified and mitigated the cause of the earlier issue affecting access to the web application, where some users experienced slow loading times and intermittent 504 Gateway Timeout errors. Mitigation changes have been applied and platform performance has returned to normal. Messaging APIs and message delivery services were not impacted during this incident. We are continuing to monitor the platform closely. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
- resolved May 08, 2026, 03:13 AM UTC
The earlier issue affecting access to the Optus SMS Suite web application has now been resolved. Messaging APIs and message delivery services were not impacted during this incident. We will continue to review additional preventative measures as part of our post-incident follow-up. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team