- Detected by Pingoru
- May 08, 2026, 01:34 AM UTC
- Resolved
- May 08, 2026, 03:13 AM UTC
- Duration
- 1h 38m
Affected: Campaign ManagerMobile StudioWeb2SMSMobile ReportCompany Admin
Timeline · 5 updates
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investigating May 08, 2026, 01:34 AM UTC
We are currently investigating an issue affecting Optus SMS Suite website. Some users may experience slow loading times or intermittent 504 Gateway Timeout errors. Our team is working to identify the cause and restore normal performance as quickly as possible. We will provide further updates as more information becomes available. Regards, Optus SMS Support Team
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investigating May 08, 2026, 01:52 AM UTC
We are continuing to investigate this issue.
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monitoring May 08, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring May 08, 2026, 01:53 AM UTC
We have identified and mitigated the cause of the earlier issue affecting access to the web application, where some users experienced slow loading times and intermittent 504 Gateway Timeout errors. Mitigation changes have been applied and platform performance has returned to normal. Messaging APIs and message delivery services were not impacted during this incident. We are continuing to monitor the platform closely. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
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resolved May 08, 2026, 03:13 AM UTC
The earlier issue affecting access to the Optus SMS Suite web application has now been resolved. Messaging APIs and message delivery services were not impacted during this incident. We will continue to review additional preventative measures as part of our post-incident follow-up. If you experience any further issues, please contact us at [email protected]. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:13 AM UTC
- Resolved
- Mar 27, 2026, 01:13 AM UTC
- Duration
- 1h
Affected: Campaign ManagerAustraliaMobile StudioRest of the WorldMobile Gateway (API)Two Factor AuthenticationSingle Sign On (SSO)Email2SMSSubscriptionsWeb2SMSSending HoursMobile ReportCompany Admin
Timeline · 3 updates
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investigating Mar 27, 2026, 12:13 AM UTC
We are experiencing delays in SMS message delivery, we are investigating the cause of the delay and will work to remedy the issue as soon as possible. Messages will queue within our systems for delivery once any queues have cleared. A further update will be posted shortly. Regards, Optus SMS Support Team
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monitoring Mar 27, 2026, 12:52 AM UTC
The issue causing delays in message delivery has been resolved, queued messages have now been sent and delivery has returned to normal levels. If you are still experiencing issues please contact the support team. Regards, Optus SMS Support Team
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resolved Mar 27, 2026, 01:13 AM UTC
We are happy to report that messages have continued to flow normally, and we are now resolving this incident. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 01:07 AM UTC
- Resolved
- Mar 02, 2026, 11:05 PM UTC
- Duration
- 4d 21h
Affected: Campaign Manager
Timeline · 4 updates
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investigating Feb 26, 2026, 01:07 AM UTC
We are currently investigating an issue affecting some large Campaign Manager sends, where campaigns may pause during processing and not progress as expected. A temporary workaround (pausing and resuming the campaign) is available while we investigate the root cause. Our technical team is actively working to identify and resolve the underlying issue. We will provide further updates as our investigation progresses. If you are experiencing related issues or require assistance, please contact us at [email protected].
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monitoring Feb 27, 2026, 01:49 AM UTC
We have identified the cause of the issue affecting some large Campaign Manager sends, where campaigns may pause during processing. Mitigation changes have been deployed to production to reduce the likelihood of campaigns becoming stuck. We are continuing to monitor the platform closely. If you experience any further issues, please contact us at [email protected].
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monitoring Feb 27, 2026, 01:51 AM UTC
We are continuing to monitor for any further issues.
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resolved Mar 02, 2026, 11:05 PM UTC
The issue affecting some large Campaign Manager sends has been mitigated. Changes have been deployed to production to reduce the likelihood of campaigns becoming stuck, and an automated monitoring process has been implemented to detect and safely resume stalled campaigns where required. We have not observed any new instances since the mitigation was applied and will continue to monitor performance. If you experience any further issues, please contact us at [email protected].
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 02:56 AM UTC
- Resolved
- Feb 09, 2026, 03:11 AM UTC
- Duration
- 14m
Affected: Australia
Timeline · 3 updates
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investigating Feb 09, 2026, 02:56 AM UTC
We are investigating a delivery issue via Telstra Australia. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts If you are experiencing any issues please reach out to us. Regards, Modica Support Team [email protected]
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monitoring Feb 09, 2026, 03:04 AM UTC
We have not detected any delivery issues to Telstra through our connections.
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resolved Feb 09, 2026, 03:11 AM UTC
We have observed no issues in our Telstra traffic. If you have any issues reach out to our support team. Regards, Modica Support Team [email protected]
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 06:07 PM UTC
- Resolved
- Oct 16, 2025, 09:25 PM UTC
- Duration
- 1d 3h
Affected: Campaign Manager
Timeline · 4 updates
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investigating Oct 15, 2025, 06:07 PM UTC
We are aware of an issue with our Campaign Manager application. Customers may be receiving errors when trying to upload a list while creating a new campaign, "An error has occurred creating quick campaign!" Work-around; Please note that Lists can still be uploaded in the Lists tab in the application and can then be used when creating a new campaign. Our Dev team are investigating, we will post again once we have any updates Regards, Optus SMS Support Team
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identified Oct 15, 2025, 10:29 PM UTC
Our team have identified the cause of the issue and are working to resolve it. Please continue to use the work-around i.e. please upload your Campaign List in the Lists tab prior to creating your campaigns. Anyone using existing lists will not be affected by todays issue. Regards, Optus SMS Support Team
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monitoring Oct 16, 2025, 12:02 AM UTC
Our Technical team have implemented a fix and we have successfully tested uploading lists to Campaign Manager when creating a new Campaign. Clients are once again able to upload their Campaign List in the same step as creating the Campaign, or, you can upload the list first and then use the existing list when creating future Campaigns. We appreciate your patience and hope the workaround didn't cause you any inconvenience while we worked to resolve this issue. Please contact support if you're still experiencing issues. Regards, Optus SMS Support Team
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resolved Oct 16, 2025, 09:25 PM UTC
We have seen no further issues and are resolving this incident.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 04:12 AM UTC
- Resolved
- Oct 15, 2025, 04:48 AM UTC
- Duration
- 36m
Affected: Campaign ManagerMobile Gateway (API)Email2SMSWeb2SMS
Timeline · 2 updates
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monitoring Oct 15, 2025, 04:12 AM UTC
Hello Team, Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability. Kind regards, Modica Support Team.
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resolved Oct 15, 2025, 04:48 AM UTC
Hello Team, We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally. Kind regards, Modica Support Team
Read the full incident report →
- Detected by Pingoru
- Jul 05, 2025, 10:03 AM UTC
- Resolved
- Jul 05, 2025, 12:00 PM UTC
- Duration
- 1h 57m
Affected: Mobile Gateway (API)Optus SMS Suite Service Desk
Timeline · 5 updates
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investigating Jul 05, 2025, 10:03 AM UTC
We are aware of an issue with our SMS Suite service. Customers using API products will also be affected. We continue to investigate and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
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investigating Jul 05, 2025, 10:03 AM UTC
We are continuing to investigate this issue.
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investigating Jul 05, 2025, 10:45 AM UTC
We are continuing to investigate this issue.
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monitoring Jul 05, 2025, 11:16 AM UTC
We are pleased to inform customers that our Optus SMS Suite service has been restored and SMS messages are flowing again. Optus SMS Suite became unavailable at 19:40 AEST (09:40 UTC) and was back online at approx 21:08 AEST (11:08 UTC) We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident. If you continue to experience issues - please contact our support team. We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally. If you require further information, please contact our support team. Regards, Optus SMS Suite Support Team [email protected]
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resolved Jul 05, 2025, 12:00 PM UTC
We are pleased to inform customers that our Optus SMS Suite service has remained stable and all messages have continued to flow normally since this issue was resolved at 21:08 AEST (11:08 UTC) If you have continued to experience issues or if you require further information, please contact our support team. Regards, Optus SMS Suite Support Team [email protected]
Read the full incident report →
- Detected by Pingoru
- Apr 11, 2025, 06:07 PM UTC
- Resolved
- Apr 11, 2025, 08:20 PM UTC
- Duration
- 2h 12m
Affected: Optus SMS Suite Service Desk
Timeline · 3 updates
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investigating Apr 11, 2025, 06:07 PM UTC
We are aware of an issue with our SMS web site sms.optus.com.au Customers may be receiving an error when using the site. Messages are flowing in the background, i.e. scheduled campaigns and API messaging are not affected, this issue is blocking users access to the User Interface only. We are actively investigating the issue and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
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monitoring Apr 11, 2025, 06:32 PM UTC
The sms.optus.com.au website has been back up and stable since 04:20 AEST. We continue to investigate the cause of today's issue and will update this page when we have more information. Regards, Optus SMS Support Team
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resolved Apr 11, 2025, 08:20 PM UTC
We are pleased to inform customers that our sms.optus.com.au website has remained stable since recovering at 04:20 AEST If you require further information, please get in touch with our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2025, 04:16 AM UTC
- Resolved
- Apr 10, 2025, 05:57 AM UTC
- Duration
- 1h 40m
Affected: Australia
Timeline · 3 updates
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investigating Apr 10, 2025, 04:16 AM UTC
Hi Team, We are currently investigating an issue with low delivery receipt (DLR) return rates. Message submissions are proceeding as expected, but a lower percentage of DLRs are being returned than usual. We are working with Optus support and will provide updates as we learn more. If you're experiencing issues or have questions, please contact us at: [email protected] Kind regards, Optus SMS Support Team
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monitoring Apr 10, 2025, 05:02 AM UTC
Hi Team, Delivery receipt (DLR) return rates have returned to normal levels. Delivery receipts are now functioning as expected. We are continuing to monitor the service to ensure stability. If you have any questions or are still experiencing issues, please contact us at: [email protected] Kind regards, Optus SMS Support Team
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resolved Apr 10, 2025, 05:57 AM UTC
Hi Team, DLR return rates have remained stable, and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please don’t hesitate to contact us at: [email protected] Thanks, Optus SMS Support Team.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2025, 01:37 AM UTC
- Resolved
- Apr 02, 2025, 03:09 AM UTC
- Duration
- 1h 31m
Affected: Campaign ManagerWeb2SMS
Timeline · 5 updates
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investigating Apr 02, 2025, 01:37 AM UTC
Good day, Team. We are currently investigating an outage of the Optus SMS web service. If you are experiencing any issues, please reach out to us at: [email protected] Thanks, The Modica Support team.
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identified Apr 02, 2025, 01:55 AM UTC
We have identified the cause and are working to prevent a reoccurrence.
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identified Apr 02, 2025, 02:08 AM UTC
We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.
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monitoring Apr 02, 2025, 02:30 AM UTC
We have deployed a fix and can see that Web2SMS is now working as expected. We will monitor the service for any further issues.
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resolved Apr 02, 2025, 03:09 AM UTC
The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2025, 11:48 PM UTC
- Resolved
- Mar 13, 2025, 11:48 PM UTC
- Duration
- —
Affected: Mobile Report
Timeline · 1 update
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resolved Mar 13, 2025, 11:48 PM UTC
Our Mobile Report tool experienced an issue today, causing the report to fail to load, this has now been resolved. If you continue to experience issues - please contact our support team. The issue occurred between 09:00 AEDT and 10:33 AEDT If you require further information, please contact our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2025, 11:23 PM UTC
- Resolved
- Feb 19, 2025, 01:59 AM UTC
- Duration
- 2h 36m
Affected: Campaign ManagerMobile StudioEmail2SMSWeb2SMS
Timeline · 3 updates
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investigating Feb 18, 2025, 11:23 PM UTC
We are aware of an issue with our sms.optus.com.au website. Customers may be seeing 504 Gateway Time-out errors when they attempt to browse to sms.optus.com.au Messages are flowing in the background, i.e. scheduled campaigns and API messaging should not be affected, this issue is blocking users access to the User Interface only. We are actively investigating the issue and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
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investigating Feb 18, 2025, 11:55 PM UTC
The sms.optus.com.au website has been back up and stable since 10:24 AEDT. We continue to investigate the cause of today's issue and will update this page when we have more information. If you're still seeing issues please contact support. Regards, Optus SMS Support Team
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resolved Feb 19, 2025, 01:59 AM UTC
We are pleased to inform customers that our sms.optus.com.au website has remained stable since recovering at 10:24 AEDT We will continue to monitor the system and are working on improvements to avoid any repeats of this issue. If you require further information, please get in touch with our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2025, 05:05 PM UTC
- Resolved
- Feb 10, 2025, 02:00 AM UTC
- Duration
- 1d 8h
Affected: Campaign Manager
Timeline · 2 updates
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investigating Feb 08, 2025, 05:05 PM UTC
We are aware of an issue with our Campaign Manager application where users adding new lists via csv upload are seeing errors and the resulting list showing as having 0 members, please be aware that if you wait a moment and then reload the page or open the list the members are present. Our dev team will look into this issue during NZ business hours on Monday. Regards, Optus SMS Support Team
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resolved Feb 10, 2025, 02:00 AM UTC
We are pleased to inform customers that our Campaign Manager csv list upload feature is working normally again with no errors. Please note csv uploads were working throughout but the system was giving errors and the new lists were initially showing as having no members, we have resolved that issue and csv uploads are once again working smoothly with all members showing immediately after the upload has been completed, sorry for any confusion this issue caused. If you require further information, please contact our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Dec 26, 2024, 07:40 AM UTC
- Resolved
- Dec 26, 2024, 10:50 AM UTC
- Duration
- 3h 9m
Affected: Australia
Timeline · 5 updates
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investigating Dec 26, 2024, 07:40 AM UTC
We have received reports of issues with message delivery (SMS only). We are working with the carrier to identify and resolve the issue. As a precaution, we’re informing all customers, if you are experiencing issues please email us ([email protected]) including as much detail as possible, e.g. any errors you’re seeing and screenshots if appropriate. A further update will be posted shortly. Regards, Modica Support Team [email protected]
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investigating Dec 26, 2024, 08:51 AM UTC
We are seeing an increase in DLRs returned. We are still working with the carrier to investigate and resolve the issue. Regards, Modica Support Team [email protected]
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monitoring Dec 26, 2024, 09:55 AM UTC
We have seen DLRs steadily return over the last two hours. We will monitor the situation and update you as necessary. Thanks.
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monitoring Dec 26, 2024, 10:02 AM UTC
We are continuing to monitor for any further issues.
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resolved Dec 26, 2024, 10:50 AM UTC
We have continued to see normal performance for Australian messaging traffic for the last 3 hours. We have also seen missing DLRs (Delivery Receipts) for earlier in the Australian day backfilling gradually over the last few hours. If you are seeing issues with new messages please raise them to support. Regards Optus SMS Suite Support
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2024, 12:33 AM UTC
- Resolved
- Dec 12, 2024, 01:34 AM UTC
- Duration
- 1h
Affected: Campaign Manager
Timeline · 3 updates
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investigating Dec 12, 2024, 12:33 AM UTC
We are aware of an issue with our Campaign Manager service. Customers are currently unable to upload new lists via the csv upload option, existing lists can still be used to create a new campaign. We are investigating and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
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investigating Dec 12, 2024, 01:06 AM UTC
Our technical teams have been investigating the issue, and we believe we have identified the cause and are working to resolve it. A further update will be posted within 30 minutes. Regards, Optus SMS Support Team
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resolved Dec 12, 2024, 01:34 AM UTC
We are pleased to inform customers that the csv upload issue affecting Campaign Manager has been resolved. Users can once again upload csv's to create new Lists in Campaign Manager in the Lists tab or when creating a quick campaign. If you require further information, please contact our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Nov 29, 2024, 01:21 AM UTC
- Resolved
- Nov 29, 2024, 12:49 PM UTC
- Duration
- 11h 28m
Affected: Australia
Timeline · 3 updates
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investigating Nov 29, 2024, 01:21 AM UTC
We are currently experiencing delays in delivering messages to Telstra Australia Mobiles. We have contacted their support team and will update you as we work with them to resolve the issue. Messages are flowing through our systems normally and are being successfully submitted to the carrier but appear to be queuing at that point. Regards, Optus SMS Support Team
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monitoring Nov 29, 2024, 02:21 AM UTC
We are pleased to share that we are now seeing normal SMS delivery to Telstra Australia Mobiles and the backlog of queued messages is clearing. We will continue to monitor the backlog of messages and resolve this status page once they have all cleared and we have seen normal delivery for an extended period of time. If you require further investigation, please contact our support team. Regards, Optus SMS Support Team
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resolved Nov 29, 2024, 12:49 PM UTC
Telstra resolved this issue at 11:10 AEST after which the backlog of messages queuing in their system cleared, we have seen no further issues. If you require further investigation, please contact our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2024, 01:44 AM UTC
- Resolved
- Nov 12, 2024, 02:08 AM UTC
- Duration
- 23m
Affected: Web2SMS
Timeline · 2 updates
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identified Nov 12, 2024, 01:44 AM UTC
We are aware of an issue with our Web2SMS service. Customers using the old inbox view are seeing errors and the inbox does not load, if you are affected please use the 'New Inbox View' option on the right of the page. If you are already using the latest version of the inbox you should be unaffected and need take no action. We will notify you again once the issue is resolved Regards, Optus SMS Support Team
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resolved Nov 12, 2024, 02:08 AM UTC
We are pleased to inform customers that the issue with our Web2SMS 'old' inbox view is now fully resolved. If you have switched to the new inbox view you can either continue to use it or switch back to the old view, if you do choose to switch back you will be asked your reason to reverting the old view, we'd appreciate any information you can share on why you prefer the old view so we can address any issues you have with the new inbox. If you require further information, please contact our support team. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2024, 06:36 PM UTC
- Resolved
- Aug 22, 2024, 09:30 PM UTC
- Duration
- 2h 54m
Affected: Web2SMS
Timeline · 2 updates
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investigating Aug 22, 2024, 06:36 PM UTC
We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved. Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window. We expect this issue to be resolved within the New Zealand morning. (i.e. before 23:00 UTC) Regards, Optus SMS Support Team
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resolved Aug 22, 2024, 09:30 PM UTC
We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved at 6:30 am AEST. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. Regards, Optus SMS Support Team
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2024, 02:34 AM UTC
- Resolved
- Jul 23, 2024, 01:00 PM UTC
- Duration
- 10h 26m
Affected: AustraliaRest of the World
Timeline · 4 updates
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investigating Jul 23, 2024, 02:34 AM UTC
We are currently experiencing degraded performance sending SMS messages. Messages are currently queueing internally and will be sent once our engineers resolve the situation.
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identified Jul 23, 2024, 03:23 AM UTC
We have identified the issue that is causing degraded performance sending SMS messages. Our internal engineering team are actively working to implement a fix to resolve this issue.
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monitoring Jul 23, 2024, 06:07 AM UTC
A solution is in place and normal message flow has resumed. There is still a separate backlog of messages which is being cleared under engineer supervision. We will continue to closely monitor the situation while the backlog clears.
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resolved Jul 23, 2024, 01:00 PM UTC
This incident has now been set to resolved. The backlog has been cleared and we can confirm normal message flow. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2024, 12:56 AM UTC
- Resolved
- Jul 21, 2024, 12:37 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 22, 2024, 12:56 AM UTC
2degrees NZ experienced a connectivity issue between approximately 22:37 AEST and 01:28 AEST. During this time, outbound messages toward 2degrees New Zealand mobiles failed and were queued within our systems. If, after retrying for 1 hour, the last retry failed the messages then moved to a Frozen state. As message delivery was unsuccessful, these messages must be re-sent if they are still needed. Incident Start Time: 2024-07-21 12:37 (UTC) 2024-07-21 22:37 (AEST) Incident End Time: 2024-07-21 15:28 (UTC) 2024-07-22 01:28 (AEST) Regards Optus SMS Suite Support Team
Read the full incident report →
