OpenSRS incident

Domain lookup failures

Minor Resolved View vendor source →

OpenSRS experienced a minor incident on October 10, 2025 affecting OpenSRS API and Reseller Control Panel and 1 more component, lasting 9h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 09:48 PM UTC
Resolved
Oct 11, 2025, 07:03 AM UTC
Duration
9h 15m
Detected by Pingoru
Oct 10, 2025, 09:48 PM UTC

Affected components

OpenSRS APIReseller Control PanelClassic RWI

Update timeline

  1. investigating Oct 10, 2025, 09:48 PM UTC

    We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.

  2. investigating Oct 10, 2025, 10:34 PM UTC

    We're still seeing domain lookup errors at this time. Our engineering team is still actively investigating this issue. Further updates to follow.

  3. investigating Oct 11, 2025, 12:13 AM UTC

    Our engineers are still working on the issue, with domain lookups and will provide updates as they come.

  4. investigating Oct 11, 2025, 01:27 AM UTC

    NoC engineers continue to investigate the issue that's ongoing. They've narrowed down the issue and are focusing their attention. Further updates as they're released.

  5. monitoring Oct 11, 2025, 02:54 AM UTC

    A fix has been applied at this time, and we're monitoring the ongoing status. Further updates to come as they're released.

  6. monitoring Oct 11, 2025, 03:45 AM UTC

    We are still seeing some issues with ccTLD lookups. NoC engineers are still working on the issue and will provide updates as they get them.

  7. monitoring Oct 11, 2025, 03:56 AM UTC

    Services have mostly recovered, we are currently monitoring for intermittent failures and slowness noted for some customers.

  8. monitoring Oct 11, 2025, 05:15 AM UTC

    Domain Lookup Services have degraded again, team is investigating, along with the Reseller Control panels. Users will experience errors/timeouts when attempting to interact with domain lookups, and the Reseller Control panels Our Engineers are actively working on the issues.

  9. monitoring Oct 11, 2025, 05:42 AM UTC

    We are still investigating the Domain Lookup Services issues. The Reseller Control panels are back up and we are monitoring. Our Engineers are actively working on the issues.

  10. resolved Oct 11, 2025, 07:03 AM UTC

    Thank you for your patience. Our engineers have now resolved the domain lookup failures with OpenSRS. All systems are good. Start time 21:48 UTC End Time 06:46 UTC