Ontraport experienced a major incident on July 18, 2025 affecting Email Delivery, lasting 16h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- monitoring Jul 18, 2025, 06:05 PM UTC
One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.
- monitoring Jul 18, 2025, 09:18 PM UTC
We are still awaiting resolution from the datacenter.
- monitoring Jul 18, 2025, 11:43 PM UTC
Most services have been restored; we are working to restore the lagging services.
- resolved Jul 19, 2025, 10:57 AM UTC
All issues have been resolved.