Resolved after 1 day 8 hours, affecting Ontraport Login and Isolated Accounts and 1 more, on January 12, 2026.
We are still monitoring and mitigating the DDoS. Services remain operational, but some latency may still be present.
Affected components
Update timeline
- investigating Jan 12, 2026, 11:16 AM UTC
We are currently investigating a possible latency/traffic-loss issue.
- investigating Jan 12, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 07:05 PM UTC
We have identified the core of the issue (DDoS) and are working with the carrier/provider to get a proper mitigation in place. Unfortunately, it appears that the providers automatic DDoS mitigation mechanisms are extremely aggressive and are blocking far more than the abusive traffic. We are currently working to identify a solution.
- identified Jan 12, 2026, 10:07 PM UTC
We are continuing to work on mechanisms to restore impacted services.
- monitoring Jan 13, 2026, 03:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 13, 2026, 06:29 PM UTC
We are still monitoring and mitigating the DDoS. Services remain operational, but some latency may still be present.
- resolved Jan 13, 2026, 08:16 PM UTC
This incident has been resolved.
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