Ontraport experienced a major incident on October 19, 2025 affecting Email Delivery, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- identified Oct 19, 2025, 02:56 PM UTC
Our Edge Mailer Server hosting company had a unscheduled issue with their virtual machines. We're currently working with them to bring back our mailing IPs.
- resolved Oct 19, 2025, 03:58 PM UTC
Server back in place. Staying around to monitor for a little bit