Ontraport Outage History
Ontraport is up right nowPingoru has recorded 49 incidents for Ontraport: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 20 of 744 (3%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 21 of 720 (3%) |
| October 2026 | 0 | 0 of 575 (0%) |
Incidents, newest first
Notice September 29, 2026 Another DDOS attack, similar fingerprint to last time. Working on resolving 2h 14m
Started Sep 29, 2026, 01:37 PM UTC· resolved Sep 29, 2026, 03:51 PM UTC
- investigating Sep 29, 2026, 01:37 PM UTC
Different pattern, working on blocking.
- monitoring Sep 29, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 03:51 PM UTC
This incident has been resolved.
Major September 27, 2026 Connectivity issue and slow page load speed 19h 11m Ontraport Login, Landing Pages, Ontraport Application, Hosted Wordpress Sites and 1 more
Started Sep 27, 2026, 04:53 AM UTC· resolved Sep 28, 2026, 12:04 AM UTC
- investigating Sep 27, 2026, 04:53 AM UTC
We are currently investigating login and system slowdowns
- identified Sep 27, 2026, 07:00 AM UTC
DDOSS related to landing pages is causing excess load on nodes.. we're working on blocking and mitigating
- identified Sep 27, 2026, 07:26 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 27, 2026, 11:05 AM UTC
DDOSS still persists. Been trying differnt strategies to mitigate, but it continues to change and attack.
- monitoring Sep 27, 2026, 02:04 PM UTC
A fix has been implemented to block almost all malicious traffic.
- monitoring Sep 27, 2026, 02:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 28, 2026, 12:04 AM UTC
This incident has been resolved.
Critical July 16, 2026 Login Issues 20h 10m Ontraport Login
Started Jul 16, 2026, 07:07 PM UTC· resolved Jul 17, 2026, 03:18 PM UTC
- investigating Jul 16, 2026, 07:07 PM UTC
We are currently investigating an issue regarding logging into the application.
- investigating Jul 16, 2026, 07:10 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 16, 2026, 07:16 PM UTC
We believe the issue has been resolved, and are continuing to monitor.
- resolved Jul 17, 2026, 03:18 PM UTC
This incident has been resolved.
Notice June 25, 2026 Ongoing DDOSS attack 1h Ontraport Login, Landing Pages, Payment Forms, Lead Generation Forms and 2 more
Started Jun 25, 2026, 11:10 PM UTC· resolved Jun 26, 2026, 12:11 AM UTC
- investigating Jun 25, 2026, 11:10 PM UTC
We are currently investigating this issue.
- investigating Jun 26, 2026, 12:11 AM UTC
Ddoss blocked
- resolved Jun 26, 2026, 12:11 AM UTC
This incident has been resolved.
Critical January 23, 2026 Email Delivery Latency 2m Email Delivery
Started Jan 23, 2026, 07:31 PM UTC· resolved Jan 23, 2026, 07:34 PM UTC
- investigating Jan 23, 2026, 07:31 PM UTC
We are currently investigating an issue with delayed emails.
- resolved Jan 23, 2026, 07:34 PM UTC
Issue has been resolved.
Notice January 13, 2026 App Connectivity 21m Ontraport Login, Landing Pages, Ontraport Application, Ontraport Website
Started Jan 13, 2026, 05:38 PM UTC· resolved Jan 13, 2026, 06:00 PM UTC
- investigating Jan 13, 2026, 05:38 PM UTC
Investigating an issue where lp and app are down
- investigating Jan 13, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
- investigating Jan 13, 2026, 05:54 PM UTC
Looks like a another DDOS event. Looking to block malicious traffic
- resolved Jan 13, 2026, 06:00 PM UTC
This incident has been resolved.
Notice January 12, 2026 Possible network latency/traffic-loss 1d 8h Ontraport Login, Isolated Accounts, Landing Pages, HTTPS Certificate Issuance and 4 more
Started Jan 12, 2026, 11:16 AM UTC· resolved Jan 13, 2026, 08:16 PM UTC
- investigating Jan 12, 2026, 11:16 AM UTC
We are currently investigating a possible latency/traffic-loss issue.
- investigating Jan 12, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 07:05 PM UTC
We have identified the core of the issue (DDoS) and are working with the carrier/provider to get a proper mitigation in place. Unfortunately, it appears that the providers automatic DDoS mitigation mechanisms are extremely aggressive and are blocking far more than the abusive traffic. We are currently working to identify a solution.
- identified Jan 12, 2026, 10:07 PM UTC
We are continuing to work on mechanisms to restore impacted services.
- monitoring Jan 13, 2026, 03:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 13, 2026, 06:29 PM UTC
We are still monitoring and mitigating the DDoS. Services remain operational, but some latency may still be present.
- resolved Jan 13, 2026, 08:16 PM UTC
This incident has been resolved.
Minor November 18, 2025 Partial Service Outage 2h 51m Ontraport Login, Landing Pages, Payment Forms, Lead Generation Forms and 1 more
Started Nov 18, 2025, 12:05 PM UTC· resolved Nov 18, 2025, 02:57 PM UTC
- identified Nov 18, 2025, 12:05 PM UTC
We are currently working to address an issue where pages may not be serving properly due to high volumes of abusive traffic.
- monitoring Nov 18, 2025, 12:22 PM UTC
We've implemented some changes to handle the abusive traffic and services appear normal. We will continue to monitor to ensure it doesn't begin again.
- monitoring Nov 18, 2025, 12:55 PM UTC
It appears there were two concurrent issues happening: 1. an influx of abusive traffic (mitigated) 2. Cloudflare is having service issues which are returning HTTP 500 responses (the primary issue) We will continue to monitor.
- monitoring Nov 18, 2025, 01:23 PM UTC
We are still waiting for official confirmation from Cloudflare that the issue has been resolved on their end, however, we have not seen significant traffic issues for some time now and it appears that nearly all traffic is operational. We will update again when Cloudflare confirms a permanent resolution.
- resolved Nov 18, 2025, 02:57 PM UTC
Cloudflare has indicated that the issue is resolved; while this may resurface, we have not seen any impact for roughly 2 hours.
Minor October 27, 2025 Email Delivery: rDNS failures 5d 5h Isolated Accounts, Email Delivery
Started Oct 27, 2025, 05:30 PM UTC· resolved Nov 01, 2025, 11:07 PM UTC
- identified Oct 27, 2025, 05:30 PM UTC
We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue. As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.
- identified Oct 28, 2025, 01:38 AM UTC
We are still waiting for the 3rd party to resolve their failed DNS configuration. Efforts to move affected accounts off of the impacted IPs is continuing.
- monitoring Oct 31, 2025, 10:17 PM UTC
rDNS resolution appears to be functioning normally; we will be monitoring this to ensure that the resolution holds. It may take another 12 hours for DNS to fully propagate but the majority of impacted IPs are delivering email normally.
- resolved Nov 01, 2025, 11:07 PM UTC
Restored DNS has held for roughly 24 hours. Closing issue.
Major October 19, 2025 Email Delivery Outage 1h 1m Email Delivery
Started Oct 19, 2025, 02:56 PM UTC· resolved Oct 19, 2025, 03:58 PM UTC
- identified Oct 19, 2025, 02:56 PM UTC
Our Edge Mailer Server hosting company had a unscheduled issue with their virtual machines. We're currently working with them to bring back our mailing IPs.
- resolved Oct 19, 2025, 03:58 PM UTC
Server back in place. Staying around to monitor for a little bit
Major July 18, 2025 Edge Email Delivery Issue 16h 51m Email Delivery
Started Jul 18, 2025, 06:05 PM UTC· resolved Jul 19, 2025, 10:57 AM UTC
- monitoring Jul 18, 2025, 06:05 PM UTC
One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.
- monitoring Jul 18, 2025, 09:18 PM UTC
We are still awaiting resolution from the datacenter.
- monitoring Jul 18, 2025, 11:43 PM UTC
Most services have been restored; we are working to restore the lagging services.
- resolved Jul 19, 2025, 10:57 AM UTC
All issues have been resolved.
Major June 27, 2025 App Down 55s API, Ontraport Login, Isolated Accounts, Email Delivery and 10 more
Started Jun 27, 2025, 04:15 PM UTC· resolved Jun 27, 2025, 04:16 PM UTC
- investigating Jun 27, 2025, 04:15 PM UTC
App Is not responding quickly. Think may be related to some traffic anomoly.
- resolved Jun 27, 2025, 04:16 PM UTC
Was a DDOS attack from some source. Mitigated and should be good
Critical May 28, 2025 HTTPS Outage 55m Landing Pages, Payment Forms, Lead Generation Forms
Started May 28, 2025, 06:20 PM UTC· resolved May 28, 2025, 07:15 PM UTC
- identified May 28, 2025, 06:20 PM UTC
We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.
- monitoring May 28, 2025, 06:42 PM UTC
Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional.
- resolved May 28, 2025, 07:15 PM UTC
All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.
Critical April 28, 2025 Investigating outage 5h 36m API, Ontraport Login, Email Delivery, Landing Pages and 8 more
Started Apr 28, 2025, 05:12 PM UTC· resolved Apr 28, 2025, 10:49 PM UTC
- investigating Apr 28, 2025, 05:12 PM UTC
We are currently investigating this issue.
- identified Apr 28, 2025, 05:59 PM UTC
We think we know where service is having issues. Looking into more on way to fix.
- monitoring Apr 28, 2025, 09:14 PM UTC
Pushed out a fix
- resolved Apr 28, 2025, 10:49 PM UTC
This incident has been resolved.
Critical March 3, 2025 HTTP/S Outage 27m Ontraport Login, Landing Pages, Payment Forms, Lead Generation Forms and 2 more
Started Mar 03, 2025, 11:43 PM UTC· resolved Mar 04, 2025, 12:11 AM UTC
- identified Mar 03, 2025, 11:43 PM UTC
We are currently working to resolve a global HTTP/S outage. The issue has been identified and we are working to restore services.
- monitoring Mar 04, 2025, 12:05 AM UTC
Services have been restored. We are continuing to investigate and monitor this to identify what exactly happened.
- resolved Mar 04, 2025, 12:11 AM UTC
We are confident that this issue is resolved and is related to physical maintenance (hardware installations) at our datacenter. Automated (hardware level) pathing failover did not occur as expected, which resulted in a need for manual intervention. We will examine this in more detail to identify any areas for improvement.
Major February 18, 2025 HTTPS Certificate Issue 3d HTTPS Certificate Issuance
Started Feb 18, 2025, 05:00 AM UTC· resolved Feb 21, 2025, 05:51 AM UTC
- identified Feb 18, 2025, 08:57 PM UTC
An isolated grouping of HTTPS certificates have failed to renew resulting in browsers displaying "insecure site" messages. The primary affected certificates are clustered around the "ontralink.com" tracking link domain; there are also some non-tracking domains impacted. The "ontralink.com" certificates have been repaired/renewed (roughly 99%), and the repair/renewal for other impacted domains is already underway (roughly 25% completed at the time of writing). While the renewal queue is processing, if you need an immediate fix, contact Ontraport Support and they can fast-track domains upon request. This does not affect any new certificate issuances and should not affect certificates issued within the past 80 days. We are continuing to investigate the root cause and will update this issue as more progress is made. This notice is backdated to the earliest observed instance.
- identified Feb 18, 2025, 11:58 PM UTC
The renewal processor is continuing to run through the backlog. The backlog is currently 30% complete at the time of this update. While an exact ETA is not known, we are estimating another 12-16 hours for the backlog to be fully processed.
- identified Feb 19, 2025, 03:32 PM UTC
The backlog continues to process and is at 62% complete.
- identified Feb 19, 2025, 09:50 PM UTC
The backlog processor is 72% complete.
- identified Feb 20, 2025, 02:58 AM UTC
The backlog processor is 81% complete.
- identified Feb 20, 2025, 04:27 PM UTC
The backlog processor is 90% complete.
- identified Feb 20, 2025, 08:20 PM UTC
The backlog process is at 98% complete.
- monitoring Feb 20, 2025, 08:59 PM UTC
The backlog processor has cycled through 100% of the domains. We will continue monitoring this issue and implement fixes and safety measures where necessary to ensure this does not happen again. If you are still experiencing certificate expiration issues, please contact Ontraport Support.
- resolved Feb 21, 2025, 05:51 AM UTC
All residual domains have been processed. We will continue to monitor this moving forward, but this specific incident is resolved. As mentioned before, if you are having issues regarding this problem, please contact support.
Major February 3, 2025 Forms down 12h 15m
Started Feb 03, 2025, 08:30 AM UTC· resolved Feb 03, 2025, 08:45 PM UTC
- resolved Feb 03, 2025, 10:23 PM UTC
Forms.ontraport.com had an issue where forms were no longer processing, resulting in a 502 error. Downtime was between 12:41 PM PST and 1:34 PM PST 2/3/2025
Critical November 7, 2024 Email Delivery Issue 4h 53m Email Delivery
Started Nov 07, 2024, 08:55 AM UTC· resolved Nov 07, 2024, 01:48 PM UTC
- identified Nov 07, 2024, 08:55 AM UTC
We are currently working to resolve an issue regarding Email Delivery. Intermediary network services related to our Email Delivery edge network are experiencing routing issues which are preventing timely delivery of emails. No emails have been lost, but there is a delay in delivery of emails.
- identified Nov 07, 2024, 10:08 AM UTC
We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information.
- identified Nov 07, 2024, 12:29 PM UTC
We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information.
- identified Nov 07, 2024, 01:10 PM UTC
Getting a little closer. Seems like they changed their transit carrier. Still having connectivity issues though.
- resolved Nov 07, 2024, 01:48 PM UTC
The issue has been resolved and emails are flowing as expected. Any emails sent during the outage window will send (or already have).