Is Onfleet down?

Some customers are encountering errors when creating manifests. The team is investigating.

The issue appears to be related to a recent infrastructure change. A fix is being prepared.

A fix has been applied and the team is monitoring to confirm the issue is resolved.

This incident has been resolved.

A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.

A fix has been implemented and we are monitoring the results.

Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience.

The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.

Integration with upstream POS results in Missing Display on Onfleet We are currently investigating an issue affecting customers who create tasks via third-party POS or API integrations. Tasks created through these integrations may not appear in the Onfleet Dashboard, even though they have been successfully created. What is affected: Tasks created via API integrations (e.g., POS systems, third-party platforms) Dashboard visibility of those tasks What is not affected: Task creation itself — tasks are being created successfully Manually created tasks in the Dashboard We have identified the likely cause and are working on a fix. We will provide an update as soon as one is available. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

This incident has been resolved. Tasks created via API integrations will now display correctly in the Onfleet Dashboard. If you believe any tasks created during the affected window are still missing, please contact our support team and we will assist with remediation.

We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.

We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.

Anonymized text service has been resolved for affected customers

Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.

A fix has been applied and the system is now fully operational. We are actively monitoring to ensure stability.

On June 17, our shared Canadian SMS short code was temporarily suspended following a carrier compliance review, which interrupted SMS delivery notifications for Canadian recipients. We rerouted traffic through an alternate provider the same afternoon to restore notifications, and fully restored driver-to-recipient messaging the following day. The compliance review has since concluded with no penalties, the short code has been reinstated, and all service is operating normally. We apologize for the disruption. If you have any questions, our support team is happy to help and can be reached at [[email protected]](mailto:[email protected])