Onfleet Outage History
Onfleet is up right nowPingoru has recorded 51 incidents for Onfleet: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 10 of 720 (1%) |
| July 2026 | 3 | 17 of 744 (2%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 1 | 3 of 21 (12%) |
Incidents, newest first
Minor November 1, 2026 New account registration temporarily unavailable 2h 35m Billing
Started Nov 01, 2026, 01:49 PM UTC· resolved Nov 01, 2026, 04:24 PM UTC
- investigating Nov 01, 2026, 01:49 PM UTC
We have temporarily paused new account registration while we address an issue affecting signup. We’re working to restore registration and will provide an update when it’s available. Existing customers can continue using Onfleet normally.
- resolved Nov 01, 2026, 04:24 PM UTC
We have resolved this incident - no further impact to existing customers is anticipated. Trial creation is still temporarily disabled.
Notice August 19, 2026 Dashboard/maps visual issues 1h 41m Dashboard, Maps
Started Aug 19, 2026, 07:00 PM UTC· resolved Aug 19, 2026, 08:42 PM UTC
- investigating Aug 19, 2026, 07:00 PM UTC
We have received reports of elements not loading in map view, specifically relating to driver team elements which affects display of task assignments and possibly analytics. Our team is investigating now.
- monitoring Aug 19, 2026, 08:05 PM UTC
A hotfix is deployed, the elements should appears on the dashboard now. We are currently monitoring the fix to make sure everything is stable.
- resolved Aug 19, 2026, 08:42 PM UTC
This incident has been resolved, the Map View sidebar has returned to normal.
Minor July 23, 2026 Manifest generation down 29m Integrations Marketplace
Started Jul 23, 2026, 10:45 PM UTC· resolved Jul 23, 2026, 11:14 PM UTC
- investigating Jul 23, 2026, 10:45 PM UTC
Some customers are encountering errors when creating manifests. The team is investigating.
- identified Jul 23, 2026, 10:55 PM UTC
The issue appears to be related to a recent infrastructure change. A fix is being prepared.
- monitoring Jul 23, 2026, 11:07 PM UTC
A fix has been applied and the team is monitoring to confirm the issue is resolved.
- resolved Jul 23, 2026, 11:14 PM UTC
This incident has been resolved.
Minor July 22, 2026 USA SMS Delivery Interruption 15h 42m Outgoing Text Gateway and Proxy
Started Jul 22, 2026, 05:05 AM UTC· resolved Jul 22, 2026, 08:47 PM UTC
- investigating Jul 22, 2026, 05:05 AM UTC
A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.
- monitoring Jul 22, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2026, 05:44 PM UTC
Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience.
- resolved Jul 22, 2026, 08:47 PM UTC
The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.
Minor July 10, 2026 Integration with upstream POS results in Missing Display on Onfleet. 28m Dashboard
Started Jul 10, 2026, 02:00 AM UTC· resolved Jul 10, 2026, 02:29 AM UTC
- investigating Jul 10, 2026, 02:00 AM UTC
Integration with upstream POS results in Missing Display on Onfleet We are currently investigating an issue affecting customers who create tasks via third-party POS or API integrations. Tasks created through these integrations may not appear in the Onfleet Dashboard, even though they have been successfully created. What is affected: Tasks created via API integrations (e.g., POS systems, third-party platforms) Dashboard visibility of those tasks What is not affected: Task creation itself — tasks are being created successfully Manually created tasks in the Dashboard We have identified the likely cause and are working on a fix. We will provide an update as soon as one is available. We apologize for the inconvenience.
- identified Jul 10, 2026, 02:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 10, 2026, 02:29 AM UTC
This incident has been resolved. Tasks created via API integrations will now display correctly in the Onfleet Dashboard. If you believe any tasks created during the affected window are still missing, please contact our support team and we will assist with remediation.
Minor June 18, 2026 Issues with driver–recipient text messaging for Canadian customers 6h 31m Outgoing Text Gateway and Proxy
Started Jun 18, 2026, 05:30 PM UTC· resolved Jun 19, 2026, 12:02 AM UTC
- identified Jun 18, 2026, 05:30 PM UTC
We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.
- monitoring Jun 18, 2026, 09:13 PM UTC
We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.
- resolved Jun 19, 2026, 12:02 AM UTC
Anonymized text service has been resolved for affected customers
Minor June 17, 2026 Delivery issues with Canadian SMS via shortcode 3h 16m Outgoing Text Gateway and Proxy
Started Jun 17, 2026, 06:39 PM UTC· resolved Jun 17, 2026, 09:55 PM UTC
- investigating Jun 17, 2026, 06:39 PM UTC
Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.
- resolved Jun 17, 2026, 09:55 PM UTC
A fix has been applied and the system is now fully operational. We are actively monitoring to ensure stability.
- postmortem Jul 10, 2026, 06:12 PM UTC
On June 17, our shared Canadian SMS short code was temporarily suspended following a carrier compliance review, which interrupted SMS delivery notifications for Canadian recipients. We rerouted traffic through an alternate provider the same afternoon to restore notifications, and fully restored driver-to-recipient messaging the following day. The compliance review has since concluded with no penalties, the short code has been reinstated, and all service is operating normally. We apologize for the disruption. If you have any questions, our support team is happy to help and can be reached at [[email protected]](mailto:[email protected])
Major May 14, 2026 Integration Marketplace issue 1h 5m Integrations Marketplace
Started May 14, 2026, 08:39 PM UTC· resolved May 14, 2026, 09:45 PM UTC
- identified May 14, 2026, 08:39 PM UTC
We are currently experiencing an outage affecting the Integrations Marketplace component. Our engineering team has identified the issue and is actively working to deploy a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to restore full functionality. Further updates will be provided as progress is made.
- resolved May 14, 2026, 09:45 PM UTC
The issue affecting the Integrations Marketplace component has been resolved. Our team deployed the fix successfully, and services are now operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience and understanding.
Minor April 7, 2026 Task selection slowdown 23m Dashboard
Started Apr 07, 2026, 06:42 PM UTC· resolved Apr 07, 2026, 07:06 PM UTC
- identified Apr 07, 2026, 06:42 PM UTC
An issue has been detected in the release this morning that resulted in degraded performance with task selection. The team is rolling back this release and monitoring the update.
- monitoring Apr 07, 2026, 06:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2026, 07:06 PM UTC
This incident has been resolved.
- postmortem Apr 08, 2026, 11:32 PM UTC
On April 7th, 2026, from approximately 11:08–11:58 AM PDT, some customers experienced out of memory errors in Firefox. This was caused by a bug introduced in a release deployed earlier that day, which introduced a memory leak for customers using this browser. We rolled back the release at 11:58 AM PDT and confirmed full system stability by 12:13 PM PDT. We apologize for the disruption and are examining memory usage and other possible runtime issues with this patch.
Critical April 3, 2026 Task loading with browser crash 33m Dashboard
Started Apr 03, 2026, 12:54 AM UTC· resolved Apr 03, 2026, 01:27 AM UTC
- investigating Apr 03, 2026, 12:54 AM UTC
We have located the issue and we are working to mitigate it ASAP.
- monitoring Apr 03, 2026, 01:15 AM UTC
We have identified a potential fix and are monitoring the situation.
- resolved Apr 03, 2026, 01:27 AM UTC
This incident has been resolved.
- postmortem Apr 06, 2026, 05:31 PM UTC
On April 2, 2026, from approximately 5:00–6:07 PM PDT, some customers experienced dashboard crashes when selecting tasks. This was caused by a bug introduced in a release deployed earlier that day, which caused a crash under high task-count conditions. We rolled back the release at 5:44 PM PDT and confirmed full system stability by 6:07 PM PDT. We apologize for the disruption and are working to resolve the underlying issue before re-releasing.
Notice March 16, 2026 Issue with self-constructed image URLs 23m API
Started Mar 16, 2026, 09:11 PM UTC· resolved Mar 16, 2026, 09:34 PM UTC
- investigating Mar 16, 2026, 09:11 PM UTC
Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to [email protected] for updated instructions
- monitoring Mar 16, 2026, 09:15 PM UTC
A rollback has been put in place - legacy image URLs should now be working. Our documentation will be updated shortly.
- resolved Mar 16, 2026, 09:34 PM UTC
This issue should now be resolved by rollback. Notice will be sent in advance of changes.
Minor November 3, 2025 Issues with Integrations and Manifests 37m Dashboard
Started Nov 03, 2025, 09:11 PM UTC· resolved Nov 03, 2025, 09:49 PM UTC
- investigating Nov 03, 2025, 09:11 PM UTC
Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.
- investigating Nov 03, 2025, 09:11 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 03, 2025, 09:40 PM UTC
The team has traced the issue to a recent infrastructure configuration adjustment. A fix is being put in place now and the system should be stabilizing over the next 10-15 minutes.
- resolved Nov 03, 2025, 09:49 PM UTC
We believe that the issue should now be resolved. Please reach out to Onfleet support with any lingering concerns.
Minor October 22, 2025 Dashboard Color-coding Issues 58m Dashboard
Started Oct 22, 2025, 12:02 AM UTC· resolved Oct 22, 2025, 01:01 AM UTC
- investigating Oct 22, 2025, 12:02 AM UTC
The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.
- monitoring Oct 22, 2025, 12:41 AM UTC
The issue has been tracked to a failed deployment rollback and a fix is now in place. The dashboard should now be operational as normal.
- resolved Oct 22, 2025, 01:01 AM UTC
The dashboard display behavior has returned to normal.
Notice October 20, 2025 AWS Increased Error Rates and Latencies 3h 24m
Started Oct 20, 2025, 07:11 AM UTC· resolved Oct 20, 2025, 10:35 AM UTC
- resolved Oct 20, 2025, 07:30 AM UTC
AWS has fully recovered from a service disruption that occurred between Oct 20, 12:11 AM and 3:35 AM PDT, which caused elevated error rates and delays across some systems. Since our infrastructure relies on AWS services, we’re sharing this update for transparency — all systems have now returned to normal operation, and no further impact is expected.
Minor October 15, 2025 Dashboard performance issues 1h 34m Dashboard
Started Oct 15, 2025, 06:37 PM UTC· resolved Oct 15, 2025, 08:12 PM UTC
- investigating Oct 15, 2025, 06:37 PM UTC
The Onfleet dashboard is currently experiencing performance issues - the team is investigating.
- investigating Oct 15, 2025, 06:38 PM UTC
Initial indications relate to an issue with a server restart. The team is investigating with top priority.
- monitoring Oct 15, 2025, 07:12 PM UTC
The system has been rolled back to a known good state and performance is stabilizing.
- resolved Oct 15, 2025, 08:12 PM UTC
The system has been stabilized via a rollback to a known good state and consistency check have completed. Please report any lingering issues to Onfleet support.
Major July 14, 2025 High overall system latency 3h 6m Dashboard, API, Maps, iOS and 11 more
Started Jul 14, 2025, 07:00 PM UTC· resolved Jul 14, 2025, 10:06 PM UTC
- investigating Jul 14, 2025, 07:00 PM UTC
We are experiencing an emergent issue affecting overall system performance. All system functions are available with decreased performance. Our team is actively working to mitigate this issue.
- monitoring Jul 14, 2025, 09:07 PM UTC
We are seeing system latency normalizing after putting some mitigations in place. Our infrastructure and database teams are continuing to monitor this situation.
- resolved Jul 14, 2025, 10:06 PM UTC
System responsiveness is returning to normal. Our engineering teams will continue to work on root causes to avoid latency spikes in the future.
- postmortem Jul 17, 2025, 07:10 PM UTC
We have just concluded a major effort to diagnose and address the periodic performance decreases that have recently affected the Onfleet system. At this time, we believe that bottlenecks have been identified and that the root causes have been addressed, and we are observing improvements on performance-related metrics across the board. This was a major effort that included the following: * Database performance improvements, by means of node redistribution, query optimization, and adjustment of indices * Refactoring of the primary dashboard-oriented data loading endpoints * Improvements to our webhook message processing system * Development of a modern incremental fetching scheme to decrease dashboard lock time * Significant adjustments to our internal server architecture provisioning In aggregate, these changes are not only allowing the system to cope with higher load levels, but are also delivering an improved performance baseline. Our team will continue efforts to improve our instrumentation in order to proactively identify choke points in the future. Additionally, the team will maintain a focus on performance improvements with a particular focus on customers with high task usage.
Minor June 30, 2025 Elevated Response Times 19h 46m Dashboard, API, Search
Started Jun 30, 2025, 06:22 PM UTC· resolved Jul 01, 2025, 02:08 PM UTC
- investigating Jun 30, 2025, 06:22 PM UTC
Monitoring indicates increased response times overall. Our teams are investigating the issue.
- investigating Jun 30, 2025, 06:23 PM UTC
We are continuing to investigate this issue.
- resolved Jul 01, 2025, 02:08 PM UTC
This incident has been resolved.
Major June 9, 2025 iOS Provisioning errors 1h 40m iOS
Started Jun 09, 2025, 11:30 PM UTC· resolved Jun 10, 2025, 01:11 AM UTC
- investigating Jun 09, 2025, 11:30 PM UTC
There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.
- identified Jun 10, 2025, 12:02 AM UTC
The issue has been identified as an issue with a deployment script. A fix is in process and the system is stabilizing.
- resolved Jun 10, 2025, 01:11 AM UTC
The team has applied the fix for the configuration issue causing provisioning problems. The issue should be fully resolved now.
Notice May 30, 2025 ETA calculation errors 2h 17m ETA
Started May 30, 2025, 09:39 PM UTC· resolved May 30, 2025, 11:57 PM UTC
- investigating May 30, 2025, 09:39 PM UTC
We are experiencing errors related to ETA calculations
- resolved May 30, 2025, 11:57 PM UTC
The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future
Minor May 20, 2025 Webhooks not firing for image upload 17m API
Started May 20, 2025, 11:56 PM UTC· resolved May 21, 2025, 12:13 AM UTC
- investigating May 20, 2025, 11:56 PM UTC
We are currently experiencing an issue where webhooks are not firing when an image is uploaded. A fix has been found and we are in the process of testing and deploying
- identified May 20, 2025, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2025, 12:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2025, 12:13 AM UTC
This incident has been resolved.
Minor May 5, 2025 Elevated Response Times 3h 30m Dashboard, API
Started May 05, 2025, 04:54 PM UTC· resolved May 05, 2025, 08:25 PM UTC
- investigating May 05, 2025, 04:54 PM UTC
Monitoring indicates increased response times overall. Our infrastructure teams are investigating the issue.
- identified May 05, 2025, 06:23 PM UTC
The team has identified some changes to database queries to alleviate this issue, and will be publishing these changes as soon as possible.
- resolved May 05, 2025, 08:25 PM UTC
System performance has improved significantly and most if not all functions should be operating without excessive delay. Further adjustments to database queries are in progress to avoid this issue in the future.
Notice April 30, 2025 Increased API and Dashboard response times – Dashboard, API
Started Apr 30, 2025, 10:42 PM UTC· resolved Apr 30, 2025, 10:42 PM UTC
- resolved Apr 30, 2025, 10:42 PM UTC
We briefly experienced partial service outage and increased response times following an application update. All systems are now operating normally. We apologize for any inconvenience caused during this incident.
- postmortem May 02, 2025, 08:05 PM UTC
The increase in system latency was caused by a query which was designed to depend on a new database index, but the index had not been created in production at the time of the deployment. We are reviewing our deployment practices to add safeguards for this type of issue in the future.
Major April 17, 2025 Chat service unavailable 3h 39m Chat
Started Apr 17, 2025, 08:35 PM UTC· resolved Apr 18, 2025, 12:15 AM UTC
- investigating Apr 17, 2025, 08:35 PM UTC
Chat is currently unavailable due to an issue with an upstream provider.
- identified Apr 17, 2025, 09:43 PM UTC
The provider has confirmed the issue and identified a root cause. A fix should be available shortly.
- identified Apr 17, 2025, 09:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 18, 2025, 12:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 18, 2025, 12:15 AM UTC
This incident has been resolved.
Major February 27, 2025 Batch Task Creation Jobs Failing 3h 32m Dashboard, API
Started Feb 27, 2025, 09:41 PM UTC· resolved Feb 28, 2025, 01:13 AM UTC
- investigating Feb 27, 2025, 09:41 PM UTC
At this time the internal process for managing task creation queues for the asynchronous batch task creation endpoint is experiencing issues. This is being investigated with high urgency.
- monitoring Feb 28, 2025, 12:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2025, 01:13 AM UTC
This incident has been resolved.
- postmortem Mar 17, 2025, 03:18 PM UTC
Between 11:45 a.m. and 12:20 p.m. PST, a batch request began to loop unexpectedly, interfering with each other and causing container contention. Because of how batch creations are processed, this prevented other jobs from being processed until they were cleared manually. Once the job was manually stopped, the system returned to normal batch processing. The team will implement enhanced monitoring to avoid this scenario in the future.
Minor January 21, 2025 Route Optimization 19h 11m Route Optimization
Started Jan 21, 2025, 06:46 PM UTC· resolved Jan 22, 2025, 01:57 PM UTC
- investigating Jan 21, 2025, 06:46 PM UTC
Route Optimizations are currently running very slowly or failing. Initial signs point to an issue with an upstream provider.
- investigating Jan 21, 2025, 07:02 PM UTC
The upstream provider has confirmed the issue and is currently investigating the problem.
- monitoring Jan 21, 2025, 10:28 PM UTC
We have detected a slight decrease in errors for Route Optimization.
- resolved Jan 22, 2025, 01:57 PM UTC
This incident has been resolved.