Onfleet experienced a minor incident on July 22, 2026 affecting Outgoing Text Gateway and Proxy, lasting 15h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 05:05 AM UTC
A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.
- monitoring Jul 22, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2026, 05:44 PM UTC
Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience.
- resolved Jul 22, 2026, 08:47 PM UTC
The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.