Resolved after 15 hours 42 minutes, affecting Outgoing Text Gateway and Proxy, on July 22, 2026.
The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.
Affected components
Update timeline
- investigating Jul 22, 2026, 05:05 AM UTC
A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.
- monitoring Jul 22, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2026, 05:44 PM UTC
Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience.
- resolved Jul 22, 2026, 08:47 PM UTC
The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.
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