Onfido incident

Customers unable to download motion captures in EU

Minor Resolved View vendor source →

Onfido experienced a minor incident on July 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 08:58 AM UTC
Resolved
Jul 15, 2025, 08:58 AM UTC
Duration
—
Detected by Pingoru
Jul 15, 2025, 08:58 AM UTC

Update timeline

  1. resolved Jul 15, 2025, 11:14 AM UTC

    From 08:58 UTC to 10:57 UTC customer were unable to download Motion Capture media due to infrastructure errors. No data has been lost, only downloading it was failing. Full access has been restored