One Identity Starling incident
Authentication issues for a sub-set of customers
Notice Vendor's status page →
Resolved after 12 hours 48 minutes, affecting Account Email Notifications and Account Services Portal and 1 more, on November 19, 2018.
We are continuing to work on a fix for this issue.
Affected components
Account Email NotificationsAccount Services PortalConnectSubscription and Billing
Update timeline
- identified Nov 19, 2018, 11:42 AM UTC
Customers that authenticate to Starling with their organisation's Azure Active Directory and where it is configured with Multi-Factor Authentication may be affected by https://azure.microsoft.com/en-us/status/ and experience problems signing in. We have a support case open with Microsoft to track this issue.
- identified Nov 19, 2018, 07:44 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 20, 2018, 12:31 AM UTC
This incident has been resolved.
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