One Identity Starling incident
Unable to Authenticate and access Starling
Resolved after 30 minutes, affecting Account Email Notifications and Account Services Portal and 1 more, on January 29, 2019.
Between 21:00 UTC on 29 Jan 2019 and 21:42 UTC on 29 Jan 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.
Affected components
Update timeline
- identified Jan 29, 2019, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 29, 2019, 09:59 PM UTC
This incident has been resolved.
- postmortem Jan 31, 2019, 08:04 PM UTC
Between 21:00 UTC on 29 Jan 2019 and 21:42 UTC on 29 Jan 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.
Your product runs on more than One Identity Starling
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services