Resolved after 1 hour 6 minutes, affecting Account Email Notifications and Account Services Portal and 1 more, on May 2, 2019.
Between 20:30 UTC on 04 May 2019 and 21:55 UTC on 04 May 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.
Affected components
Update timeline
- investigating May 02, 2019, 08:57 PM UTC
Our customer may experience intermittent issues while accessing starling portal and starling products.
- resolved May 02, 2019, 10:04 PM UTC
Between 20:30 UTC on 04 May 2019 and 21:55 UTC on 04 May 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.
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