One Identity Starling incident

Starling Subscription and Billing Services

Resolved after 7 hours 16 minutes, affecting Subscription and Billing, on September 5, 2019.

investigating Sep 06, 2019, 06:40 AM UTC

As of 1145 hrs. IST, the Charon services are functional. The health status at https://accountsupervisor.cloud.oneidentity.com/heartbeat?checkDependencies=true is True

Started: Sep 05, 2019, 11:24 PM UTC
Resolved: Sep 06, 2019, 06:40 AM UTC
Duration: 7h 16m
Detected by Pingoru: Sep 05, 2019, 11:24 PM UTC

Affected components

Subscription and Billing

Update timeline

investigating Sep 05, 2019, 11:24 PM UTC

Currently Starling Subscription and Billing services are experiencing an outage. We are currently investigating the issue and will update.
investigating Sep 06, 2019, 06:40 AM UTC

As of 1145 hrs. IST, the Charon services are functional. The health status at https://accountsupervisor.cloud.oneidentity.com/heartbeat?checkDependencies=true is True
resolved Sep 06, 2019, 06:40 AM UTC

This incident has been resolved.

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