One Identity Starling incident

Unable to Authenticate and access Starling

Resolved after 35 minutes, affecting Account Services Portal, on July 25, 2020.

investigating Jul 25, 2020, 12:58 AM UTC

Customers may experience issues authentication into Starling. We are currently investigation the problem.

Started
Jul 25, 2020, 12:58 AM UTC
Resolved
Jul 25, 2020, 01:33 AM UTC
Duration
35m
Detected by Pingoru
Jul 25, 2020, 12:58 AM UTC

Affected components

Account Services Portal

Update timeline

  1. investigating Jul 25, 2020, 12:58 AM UTC

    Customers may experience issues authentication into Starling. We are currently investigation the problem.

  2. resolved Jul 25, 2020, 01:33 AM UTC

    The issue has been resolved

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