Resolved after 11 hours 48 minutes, affecting Account Services Portal, on September 28, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2020, 04:20 AM UTC
Users trying to access https://account.cloud.oneidentity.com/ at around 2130 hrs. UTC and onward may have observed degraded performance with the site. The issue was found to be at Microsoft's end. We believe the users already signed in to Starling might not have been impacted by this. The issue with Starling seems to have since resolved, but Microsoft continues to post about the outage event.
- identified Sep 29, 2020, 04:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2020, 04:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2020, 09:18 AM UTC
The issue was mitigated by Microsoft and all Starling services are operational.
Your product runs on more than One Identity Starling
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services