Resolved after 21 hours 39 minutes, affecting Account Email Notifications and Account Services Portal and 1 more, on November 25, 2020.
We have received confirmation from our 3rd party provider that the incident in regard to Starling Two-Factor Authentication push notifications is resolved and it should be completely operative now with functionality and performance fully restored.
Affected components
Update timeline
- identified Nov 25, 2020, 03:08 PM UTC
We have received reports from our 3rd Party Provider that Starling Two-Factor Authentication Push Authentications may be delayed. This issue is being addressed and we will provide a further update as soon as we have one.
- identified Nov 25, 2020, 09:23 PM UTC
Our 3rd party provider is continuing to work on a fix for delays in Starling Two-Factor Authentication push notifications. Further updates on progress will follow.
- monitoring Nov 26, 2020, 10:14 AM UTC
Our 3rd party provider has deployed a fix for "Webhooks for Push" which potentially caused delays in Starling Two-Factor Authentication push notifications. We will monitor this for a full resolution and provide a further update when possible.
- resolved Nov 26, 2020, 12:48 PM UTC
We have received confirmation from our 3rd party provider that the incident in regard to Starling Two-Factor Authentication push notifications is resolved and it should be completely operative now with functionality and performance fully restored.
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