One Identity Starling incident
Unable to Authenticate and access Starling
Resolved after 3 hours 48 minutes, affecting Account Email Notifications and Account Services Portal and 1 more, on March 15, 2021.
The 3rd party vendor has identified the issue that as impacting Starling authentication. Services appear to have recovered, we will continue to monitor the performance at this time.
Affected components
Update timeline
- identified Mar 15, 2021, 08:03 PM UTC
We are currently experiencing with authenticating to Starling Services that appears to be related to a 3rd party provider. We are working to resolve.
- identified Mar 15, 2021, 08:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 15, 2021, 10:27 PM UTC
The 3rd party vendor has identified the issue that as impacting Starling authentication. Services appear to have recovered, we will continue to monitor the performance at this time.
- resolved Mar 15, 2021, 11:51 PM UTC
This incident has been resolved.
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