Olo experienced a minor incident on July 11, 2025 affecting Payment Processing Partners, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- monitoring Jul 11, 2025, 10:48 PM UTC
We are seeing Paytronix transactions return to normal and continue to monitor the situation.
- investigating Jul 11, 2025, 11:10 PM UTC
We are currently investigating this issue.
- identified Jul 11, 2025, 11:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 11, 2025, 11:27 PM UTC
Paytronix has identified an issue on their end.
- monitoring Jul 12, 2025, 01:42 AM UTC
We are seeing Paytronix transactions return to normal and continue to monitor the situation.
- resolved Jul 12, 2025, 02:01 AM UTC
This incident has been resolved.