Olo incident

Switchboard: Increased Errors Generating SMS Links

Minor Resolved View vendor source →

Olo experienced a minor incident on May 12, 2026 affecting Ordering API and Dispatch API and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 01:59 PM UTC
Resolved
May 12, 2026, 08:41 PM UTC
Duration
6h 42m
Detected by Pingoru
May 12, 2026, 01:59 PM UTC

Affected components

Ordering APIDispatch APIPoint of Sale APIServeMobile App OrderingSwitchboardDashboardExpoDeveloper PortalScheduler

Update timeline

  1. investigating May 12, 2026, 01:59 PM UTC

    We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.

  2. investigating May 12, 2026, 04:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 12, 2026, 06:43 PM UTC

    The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.

  4. monitoring May 12, 2026, 08:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 12, 2026, 08:41 PM UTC

    This incident has been resolved.