Olo incident

Switchboard: Increased Errors Generating SMS Links

Minor Ongoing View vendor source →

Olo is currently experiencing a minor incident affecting Ordering API and Dispatch API and 1 more component, which began 6 min ago. The vendor's full update timeline is below.

Started
May 12, 2026, 01:59 PM UTC
Resolved
Ongoing
Duration
● 5m
Detected by Pingoru
May 12, 2026, 01:59 PM UTC

Affected components

Ordering APIDispatch APIPoint of Sale APIServeMobile App OrderingSwitchboardDashboardExpoDeveloper PortalSchedulerReportingContent Delivery NetworkWebhooksSMS Delivery

Update timeline

  1. investigating May 12, 2026, 01:59 PM UTC

    We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.