Olo incident

Some reporting data is delayed

Minor Resolved View vendor source →

Olo experienced a minor incident on May 13, 2026 affecting Dashboard and Reporting, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 12:54 PM UTC
Resolved
May 13, 2026, 03:18 PM UTC
Duration
2h 24m
Detected by Pingoru
May 13, 2026, 12:54 PM UTC

Affected components

DashboardReporting

Update timeline

  1. investigating May 13, 2026, 12:54 PM UTC

    We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

  2. identified May 13, 2026, 01:02 PM UTC

    The issue has been identified and a backlog in reporting data is currently being processed. Customers may experience stale or missing data from their scheduled and Dashboard reports.

  3. monitoring May 13, 2026, 03:07 PM UTC

    Reporting data is current and we are experiencing recovery.

  4. resolved May 13, 2026, 03:18 PM UTC

    This incident has been resolved.