Olo incident

Payment Processor Issues: Paytronix

Minor Resolved View vendor source →

Olo experienced a minor incident on May 12, 2026 affecting Payment Processing Partners, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 04:24 PM UTC
Resolved
May 12, 2026, 07:51 PM UTC
Duration
3h 27m
Detected by Pingoru
May 12, 2026, 04:24 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. identified May 12, 2026, 04:24 PM UTC

    Paytronix has identified an issue on their end.

  2. monitoring May 12, 2026, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2026, 07:51 PM UTC

    This incident has been resolved.