Olo experienced a minor incident on August 12, 2025 affecting Payment Processing Partners, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Aug 12, 2025, 11:46 PM UTC
We're detecting elevated errors processing payments through TSYS. Ordering may be affected at locations using TSYS as their payment provider.
- monitoring Aug 13, 2025, 12:18 AM UTC
We are seeing TSYS transactions return to normal and continue to monitor the situation.
- resolved Aug 13, 2025, 12:29 AM UTC
This incident has been resolved.