Okta FGA experienced a minor incident on August 21, 2025 affecting Core Services, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2025, 07:46 PM UTC
We have identified an issue that impacted network traffic for customers, specifically within US localities. Our Edge Provider was experiencing an issue from one of their Virginia based colocations and they are working to mitigate this urgently. We will provide additional updates in approximately 15 minutes
- identified Aug 21, 2025, 07:48 PM UTC
Our Engineering team is continuing to review this issue and we will post additional updates here shortly.
- monitoring Aug 21, 2025, 07:52 PM UTC
Error rates have subsided and our team is monitoring.
- resolved Aug 21, 2025, 08:09 PM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Sep 03, 2025, 10:08 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20250821\_Edge\_Provider\_Colocation\_Failure\_Impacting\_US\_Traffic.pdf](https://cdn.auth0.com/blog/20250821_Edge_Provider_Colocation_Failure_Impacting_US_Traffic.pdf)