Resolved after 24 minutes, affecting Core Services, on August 21, 2025.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20250821\_Edge\_Provider\_Colocation\_Failure\_Impacting\_US\_Traffic.pdf](https://cdn.auth0.com/blog/20250821_Edge_Provider_Colocation_Failure_Impacting_US_Traffic.pdf)
Affected components
Update timeline
- identified Aug 21, 2025, 07:46 PM UTC
We have identified an issue that impacted network traffic for customers, specifically within US localities. Our Edge Provider was experiencing an issue from one of their Virginia based colocations and they are working to mitigate this urgently. We will provide additional updates in approximately 15 minutes
- identified Aug 21, 2025, 07:48 PM UTC
Our Engineering team is continuing to review this issue and we will post additional updates here shortly.
- monitoring Aug 21, 2025, 07:52 PM UTC
Error rates have subsided and our team is monitoring.
- resolved Aug 21, 2025, 08:09 PM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Sep 03, 2025, 10:08 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20250821\_Edge\_Provider\_Colocation\_Failure\_Impacting\_US\_Traffic.pdf](https://cdn.auth0.com/blog/20250821_Edge_Provider_Colocation_Failure_Impacting_US_Traffic.pdf)
Your product runs on more than Okta FGA
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services