Resolved after 20 minutes, affecting Core Services, on January 29, 2025.
We have thoroughly investigated the service interruption encountered in this event and determined that a broad disruption was not applicable. Following a period of stability, we have downgraded the severity of the incident, and our support teams will continue to assist any impacted customers by improving the errors they may have experienced.
Affected components
Update timeline
- investigating Jan 29, 2025, 11:01 AM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- monitoring Jan 29, 2025, 11:11 AM UTC
The system self-recovered and we are monitoring the system.
- resolved Jan 29, 2025, 11:16 AM UTC
Services has been restored. We sincerely apologize for the impact this had on you and your users.
- postmortem Jan 30, 2025, 05:12 PM UTC
We have thoroughly investigated the service interruption encountered in this event and determined that a broad disruption was not applicable. Following a period of stability, we have downgraded the severity of the incident, and our support teams will continue to assist any impacted customers by improving the errors they may have experienced.
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