Resolved after 3 minutes, affecting Core Services, on March 12, 2025.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf)
Affected components
Update timeline
- identified Mar 12, 2025, 08:52 PM UTC
On March 12, 2025, between 20:11 and 20:14 UTC, we experienced elevated errors in our FGA US-1. Users who were affected would have experienced 5xx error codes when attempting to perform Check API authorization requests. There is no active impact, and no actions are required from our customers.
- resolved Mar 12, 2025, 08:54 PM UTC
Our Engineering team implemented a fix and issue has been resolved. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Mar 25, 2025, 04:06 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf)
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