Okta FGA incident

Cloud Provider Issue Impacting US East Coast Customers

Critical Resolved View vendor source →

Okta FGA experienced a critical incident on October 20, 2025 affecting Core Services, lasting 9h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:57 AM UTC
Resolved
Oct 20, 2025, 04:20 PM UTC
Duration
9h 22m
Detected by Pingoru
Oct 20, 2025, 06:57 AM UTC

Affected components

Core Services

Update timeline

  1. identified Oct 20, 2025, 10:21 AM UTC

    On October 20, 2025, our Engineering team identified and reviewed an issue which impacted FGA US-1 core services ***Please note****: This specifically impacted those customer environments which are hosted on the US east coast. Our cloud provider has confirmed that they have applied mitigation actions and our Engineering team is observing recovery from this issue. We will provide a final confirmation here once our cloud provider has declared that this has been fully remediated.

  2. monitoring Oct 20, 2025, 10:23 AM UTC

    Our Engineering team is monitoring recovery of all services for impacted customers.

  3. monitoring Oct 20, 2025, 11:32 AM UTC

    We are continuing to monitor and the majority of services for impacted customers is in full recovery. We will post an additional update here in 30 minutes.

  4. monitoring Oct 20, 2025, 11:56 AM UTC

    We have observed recovery for the majority of our customers, however our cloud provider is continuing to work towards official complete restoration of all services. We will monitor this issue for the next several hours and confirm here once they have marked this completely resolved.

  5. monitoring Oct 20, 2025, 03:14 PM UTC

    Our cloud provider has noted that some network errors are persisting and some services may continue to experience impact. We are still observing recovery for the vast majority of our customers and we will continue to monitor this issue over the next several hours.

  6. resolved Oct 20, 2025, 04:20 PM UTC

    Services have been restored. We will continue to monitor the environment to ensure the issue does not reoccur. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you.

  7. postmortem Nov 03, 2025, 09:59 PM UTC

    A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20251020\_Error\_Rates\_from\_Cloud\_Provider\_Impacting\_Customers\_for\_FGAUS1.pdf](https://cdn.auth0.com/blog/20251020_Error_Rates_from_Cloud_Provider_Impacting_Customers_for_FGAUS1.pdf)