Resolved after 2 hours 17 minutes, affecting FGA Dashboard, on January 8, 2025.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20250108\_Increased\_Error\_Rates\_for\_FGA\_Public\_Cloud\_Environment.pdf](https://cdn.auth0.com/blog/20250108_Increased_Error_Rates_for_FGA_Public_Cloud_Environment.pdf)
Affected components
Update timeline
- identified Jan 08, 2025, 04:16 PM UTC
Our Engineering team identified an issue earlier which had also caused some minor impact to services on the FGA Dashboard. Impacted customers may have observed an error when creating a store. This was fully resolved with our mitigation efforts earlier and there is no residual impact to the FGA Dashboard.
- resolved Jan 08, 2025, 04:16 PM UTC
This issue has been fully resolved. An root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for any impact this has caused you and your users.
- postmortem Jan 22, 2025, 11:57 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20250108\_Increased\_Error\_Rates\_for\_FGA\_Public\_Cloud\_Environment.pdf](https://cdn.auth0.com/blog/20250108_Increased_Error_Rates_for_FGA_Public_Cloud_Environment.pdf)
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