Officient incident

Exact Online - Error message when connecting via Mollie (NL/BE)

Major Resolved View vendor source →

Officient experienced a major incident on June 3, 2026 affecting Exact Online and Exact Online Premium, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 06:55 AM UTC
Resolved
Jun 09, 2026, 06:32 AM UTC
Duration
5d 23h
Detected by Pingoru
Jun 03, 2026, 06:55 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Jun 03, 2026, 06:55 AM UTC

    You may encounter an error message stating "Interne verwerkingsfout" when attempting to connect via Mollie, or you may notice that the “Connect via Mollie” button is not functioning as expected. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

  2. identified Jun 05, 2026, 08:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 09, 2026, 06:32 AM UTC

    This issue has been resolved. You will no longer encounter an error message stating "Internal processing error" when attempting to connect with Mollie. Our apologies for the inconvenience.