Officient Outage History

You may experience that it is not possible to login at https://start.exactonline.co.uk/ as the page keeps loading and you eventually receive the error message: "Login page not available". We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that column titles of the notes to the financial statements are not always included correctly in the preview and PDF report of an annual report. This occurs in annual reports of type 'Jaarrekening" and the issue does not occur in "Jaarrekening (oud)". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the deductible amount for the 2025 annual allowance is not calculated correctly in a 2025 income tax return under expenses for income provision. This is only the case in combination with factor A. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is not possible to request a password for your portal user (u4bsw.nl-user) in Boekhoud Gemak. We are investigating this issue and will inform you as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error message stating 'A problem has occurred For more information please contact Customer Support' when trying to download documents via the search transaction screen. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may encounter a white screen or see a frozen loading screen when attempting to login to Exact Online Belgium or when you try to switch users. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that foreign income is included twice in the calculation for the labour tax credit in a 2025 income tax return C form. In the specification for the labour tax credit on the overview page you will see that the foreign income is included twice in the calculation of employment income. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get the error message 'Invalid: Execution date' when paying purchase invoices via the Exact Online app. We are investigating this issue and we will update this page as soon as more information becomes available. In the meantime, you can process the payments via the web version of Exact Online. Our apologies for the inconvenience.

You may receive a blank page when trying to reach Winbooks Connect. We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

You may receive an error which states that you are unable to upgrade or downgrade your license after upgrading or downgrading the mobile or full users in your contract. We are investigating this issue. Our apologies for the inconvenience.

Due to unplanned maintenance, the advanced search functionality for documents is currently unavailable. We will update this page as soon as more information is available. Our apologies for the inconvenience.

When searching for documents, the following error message may appear: "Our content delivery network has detected malicious traffic that comes from your network and denies you access to Exact Online." This message is related to unplanned maintenance and, in this case, is not related to your network.

You may experience being unable to synchronize data between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Boekhoud Gemak an error message will be shown stating "License expired" or "Exception has been thrown by an invocation'. We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error message 'Your user is inactive' when you log in to Exact Online. We are investigating this issue. Apologies for the inconvenience.

You may encounter an error message stating "Interne verwerkingsfout" when attempting to connect via Mollie, or you may notice that the “Connect via Mollie” button is not functioning as expected. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

You may experience being stuck in a loop when trying to login to Exact Multivers Online or in Boekhoud Gemak with a user not yet migrated to One Exact Identity. After receiving the pop-up titled "Laten we uw account veilig houden" the page does not load and you have to re-enter your credentials . We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Currently it is not possible to access the contract portal and make changes to your subscription. We are investigation the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Currently invoices sent to the scanning service are not delivered and cannot be processed. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an error message while trying to login to Exact Venice. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may encounter an error which states you have insufficient rights during your activities in Exact Bouw, including but not limited to editing projects, creating sub-projects and creating invoices. We are investigating the issue. We will update this page when more information is available. Our apologies for the inconvenience.

The login page for Exact Online Premium is currently not accessible. We are investigating the issue. Our apologies for the inconvenience.

In Exact Globe+ Release 506SP8 an application crash can occur when processing KSeF invoices via the menu "Invoice, Entries, Invoices". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.