Officient Outage History

When using the preview button for a document an error is given. This includes but is not limited to: invoices, quotations and orders. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues while working in Exact Officient and pushing calendars to your payroll provider is not possible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that you cannot open the planning tab in a project in Exact Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues while working in Exact Officient and pushing calendars to your payroll provider is not possible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience slowness while working, and issues when pushing calendars to your payroll provider, in Officient. We are investigating this issue. Our apologies for the inconvenience.

You may experience that notifications which you have enabled in Bouw are currently not triggered and therefore not visible in your activities. We have noticed this issue both on notifications for invoices that have to be approved and planning items. We are investigating the issue. Our apologies for the inconvenience.

When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may currently experience that outgoing mails from Exact Online are delivered with a delay or end up in the spam folder of the receiver. We are currently investigating this issue. Our apologies for the inconvenience.

We are still investigating the increase in reports of emails being received in the spam folder. In the meantime you can resolve the issue by setting up DKIM records on your mail server. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can aks the Exact AI Assistent for further instructions to set up your DKIM records.

The issue that mails are sent with a delay has been resolved and mails are sent without a delay again. We are continuing to investigate the increase in reports of mails being received in spam folder.

When opening the overview “Finance, Entries, National e-invoice System (KSeF), Validate KSeF” a "Query timeout” window may appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience slowness when starting Multivers Online. After logging in and clicking the button in the app it may take longer than usual for the application to start. We are investigating the issue and we will update this page when more information is availabe. Our apologies for the inconvenience.

You may experience that you are unable to preview or download invoices, quotes, proformas, and reminders. Attempting to generate these documents or download reports results in the error: An error has occurred during report processing (rsProcessingAborted). We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the amount for "Maximum in aanmerking te nemen heffingskortingen" differs from the specification of this amount on the overview page. This amount is only visible when you apply actual return in the income tax return 2025. You can see this specification by clicking on the calculator icon behind the amount. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the labour tax credit (arbeidskorting) and the general tax credit (algemene heffingskorting) are calculated incorrectly in a 2025 income tax return C form. Behind the calculators for tax credits on the send page, a different amount appears than expected for "vermindering vanwege beperkt/geen premie plicht". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may face an error stating that the Actian Zen/Pervasive PSQL data management is not started or stopped manually when starting Venice. We are investigating this issue and we will update this page as soon as more information becomes available.

You may experience that the search functionality is not showing results for recently created data. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

In Exact Globe+ release 506 it is not possible to create a document with a binary attachment via the REST API/SDK when the administration is linked with ELIS. Creating a document will return an 500 Internal Server Error. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exporting payroll journal entries from Loket to Reeleezee via API connection gives error 'Fout vanuit Reeleezee code 99: PortalConnectorWebservice: Failure Uploading message'. We are currently investigating the cause of this issue. Our apologies for the inconvenience.

You may experience that the tax credit (heffingskorting) is not included in the tax calculation on the send page of a 2025 income tax return if actual return is applied to Box 3 and the Box 3 assets are fully allocated to the partner. On the declarant's send page, you will see the tax credit (heffingskorting) listed under tax credits, but the total count is set to 0. Subsequently, in the declarant's tax calculation, you will see that the tax credit is not included in the calculation. If you allocate a part of the Box 3 assets to the declarant, the calculation will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You are currently unable to establish a connection between Exact Audition and Multiverse Offline. When creating the connection, you can select an entity. After selecting the entity, nothing happens and you will not receive an error message. As a workaround, you can manually import an Auditfile or .CSV file. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.