Officient Outage History

You may receive an HTTP 500 error with the message "There is not enough space on the disk." when using the documents/DocumentAttachments endpoint. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive incorrect crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive an XBRL error message stating “VOS230: The VIA is not available. null;null 4110: Functional error while retrieving VIA data.” when trying to retrieve VIA data through Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. Our apologies for the inconvenience.

You may get an access denied error upon logging into Exact Online Bouw. The error occurs when the user has the right: View Departments. You can temporarily disable this right to prevent the error. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience issues when logging in to Exact Multivers Online. After starting the application, the link between the portal user and the Multivers user is missing. As a result of this, you need to enter the credentials of the Multivers user again. As a workaround, you can log in with user SYSTEEM. After logging in via this user, the link between the Multivers user and portal user can be set again via Management | Users (Beheer | Gebruikers). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The proposed fix did not result in a noticeable performance improvement. We are continuing to investigate the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When exporting the timesheet in a project in the tab 'Hours' with the button 'Export' an error occurs: 'Er is een fout opgetreden bij het aanmaken van de PDF'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive a error message stating "503 Service Temporarily Unavailable" when trying to reach Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience difficulties reaching the login page. We are investigating the issue and will update this page as soon as more information becomes available. You can currently log in by using the direct link: app.officient.be. Our apologies for the inconvenience.

You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. As a workaround you can do either of the following: - Copying and opening the URL in another browser - Choosing Print instead of Download, and choose to save the attachment Our apologies for the inconvenience.

We are continuing to investigate this issue.

When importing invoices to the OTA test environments the invoices get taken from production import map. This can lead to invoices being faulty imported to test environment. We are investigating the issue. Please refrain from doing any invoice imports in the OTA test environments in the meantime. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that all sections of the Income tax return and Corporate tax return are already marked as checked when starting a new return. Due to this issue, it is also possible to mark the return as completed, although not all sections are completed. We are investigating this issue and we will update this page as soon as more information becomes available.

You may encounter an error message stating 'Cannot add schema http://www.xbrl.org/dtr/type/2020-01-21: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.' when creating an XBRL file in Audition. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.

You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.