Officient Outage History

The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.

You may receive the error message "Error 500: service unavailable" when using the webconnect API. We are investigating the issue and will update this page as soon as possible. Our apologies for the inconvenience.

We are continuing to investigate. To analyse further we will perfrom an engine restart and you may receive the error message "Fout in gegevensbeheer". When you encounter this issue, please reboot Venice.

You may experience that sales invoices in Exact Online Bouw are not updated to status 'Vervallen'. Consequently, automated reminders in Bouw will not be sent. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience that creating a Rabobank PSD2 bank link or renewing an existing consent is unsuccessful. After completing the authorization process, the following error message may be displayed: "Access has been granted to a different bank account." We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

You may receive an error "Row: x - Invalid: WBS" when importing bank statements. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are currently experiencing issues generating the instance document required for submitting publication reports to the Chamber of Commerce. We advise you to not submit publication reports to the Chamber of Commerce until we have resolved these issues. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Payment and direct debit orders submitted through a Rabobank PSD2 bank links may incorrectly show the status "File rejected by bank" after the authorization of a PSD2 bank link has been renewed or changes have been made to the services of a Rabobank connection. As a result, affected orders have not been received by the bank. In addition, affected PSD2 bank links may incorrectly be displayed as a Rabo Boekhoudkoppeling. As a possible workaround, customers can try to renew the bank link again. We are currently investigating issue and we will update this page once more information becomes available. Our apologies for the inconvenience.

You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

You may currently experience that no purchase invoices are imported in Exact Bouw from Basecone. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is possible that transactions are imported twice via the Exact PSD2 bank link for ABN AMRO. The issue may occur in Exact Online and Exact Online Premium. We are investigating the issue and we will update this page once more information becomes available. Our apologies for the inconvenience.

You may get an OOPS error when trying to import files into Exact Online in Spain and/or Exact Online Premium. We are investigating this issue. Please refrain from retrying until further notice. Our apologies for the inconvenience.

You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is currently not possible to send direct debit and payment batches via the Rabo BoekhoudKoppeling from Reeleezee. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

You may experience performance issues in Exact Online and Exact Online Premium in the Netherlands. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that your declarations are rejected with the following rejection reason: "Algemene fout". We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.