Officient Outage History
Officient degraded · 2 active incidents View live status →Pingoru has recorded 275 incidents for Officient: 275 in the last 12 months and 136 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 23 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 55 | 718 of 720 (100%) |
| October 2026 | 54 | 740 of 744 (100%) |
| November 2026 | 0 | 16 of 16 (100%) |
Incidents, newest first
Minor October 27, 2026 Exact Gripp - Google drive integration is not working (NL/BE) 1d 3h Exact Gripp
Started Oct 27, 2026, 11:26 AM UTC· resolved Oct 28, 2026, 03:09 PM UTC
- investigating Oct 27, 2026, 11:26 AM UTC
You may experience that the Google drive integration is not working. You could see the following error messages: "'Gripp kan de hoofdmap niet vinden. Maak een backup van je bestanden en neem contact op met support." and "De mappen worden op de achtergrond aangemaakt. Heb nog even geduld." Please refrain from resetting your old Google drive integration and activating it again. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 28, 2026, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2026, 03:09 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 26, 2026 Exact Gripp - Unable to process banktransactions (NL/BE) 17h 34m Exact Gripp
Started Oct 26, 2026, 02:02 PM UTC· resolved Oct 27, 2026, 07:37 AM UTC
- investigating Oct 26, 2026, 02:02 PM UTC
You may experience that you can't process banktransactions in Exact Gripp. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Oct 26, 2026, 03:45 PM UTC
A fix has been implemented and you can process banktransaction again in Exact Gripp. Our apologies for the inconvenience.
- resolved Oct 27, 2026, 07:37 AM UTC
This incident has been resolved.
Minor October 26, 2026 Exact Gripp - Unable to create exports (NL/BE) 2h 25m Exact Gripp
Started Oct 26, 2026, 08:55 AM UTC· resolved Oct 26, 2026, 11:21 AM UTC
- investigating Oct 26, 2026, 08:55 AM UTC
You may experience that you can't create exports in Exact Gripp. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 26, 2026, 11:21 AM UTC
A fix has been implemented and it is possible to create exports again in Exact Gripp. Our apologies for the inconvenience.
Minor October 23, 2026 Security precaution: Exact Gripp temporarily unavailable (NL/BE) 2d 20h Exact Gripp
Started Oct 23, 2026, 12:53 PM UTC· resolved Oct 26, 2026, 09:24 AM UTC
- monitoring Oct 23, 2026, 12:53 PM UTC
We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience. ------ We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.
- resolved Oct 26, 2026, 09:24 AM UTC
We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience. ------ We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.
Minor October 22, 2026 Exact Gripp - Unable to save quotes, invoices and orders (NL) 1h 57m Exact Gripp
Started Oct 22, 2026, 03:09 PM UTC· resolved Oct 22, 2026, 05:07 PM UTC
- investigating Oct 22, 2026, 03:09 PM UTC
You may experience that quotes, invoices and orders can't be saved in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 22, 2026, 05:07 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 22, 2026 Exact Bouw - Performance issues in Exact Bouw (NL/BE) 2h 23m Exact Online Bouw
Started Oct 22, 2026, 11:15 AM UTC· resolved Oct 22, 2026, 01:39 PM UTC
- investigating Oct 22, 2026, 11:15 AM UTC
You may experience performance issues in Exact Bouw through various menu paths. Either these menus are slow, or they may be completely inaccessible. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
- investigating Oct 22, 2026, 01:39 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
- resolved Oct 22, 2026, 01:39 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 22, 2026 Exact Online Fiscaal & Jaarrekening - Annual reports and tax returns not submitted after "Geforceerd goedgekeurd - Portaal" (NL) 4d 7h Exact Online Fiscaal, Exact Online Jaarrekening
Started Oct 22, 2026, 07:25 AM UTC· resolved Oct 26, 2026, 02:50 PM UTC
- investigating Oct 22, 2026, 07:25 AM UTC
You may experience that after clicking on "Geforceerd goedkeuren" for an annual report or tax return, the status remains stuck on "Geforceerd goedgekeurd - Portaal" and the filing is not submitted. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 22, 2026, 01:29 PM UTC
The issue has been identified and we are working on a fix.
- resolved Oct 26, 2026, 02:50 PM UTC
This issue has been resolved and the annual reports and tax returns have been rejected. The declarations need to be manually re-submitted. Annual reports and tax returns that are forcibly approved as of today, will be submitted immediately again. Our apologies for the inconvenience.
Minor October 21, 2026 Exact Online - Delay in e-mail delivery (Global) 22h 6m Exact Online, Exact Online Premium
Started Oct 21, 2026, 01:32 PM UTC· resolved Oct 22, 2026, 11:38 AM UTC
- investigating Oct 21, 2026, 01:32 PM UTC
You may experience that the e-mails sent from Exact Online are not arriving at the recipient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Oct 22, 2026, 11:38 AM UTC
This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.
Minor October 21, 2026 Security precaution: Exact Gripp temporarily unavailable (NL/BE) 23h 42m Exact Gripp
Started Oct 21, 2026, 12:09 PM UTC· resolved Oct 22, 2026, 11:51 AM UTC
- identified Oct 21, 2026, 12:09 PM UTC
Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
- identified Oct 22, 2026, 07:48 AM UTC
We are continuing to work hard to restore Exact Gripp as quickly as possible. We will update this page as soon as more information becomes available.
- monitoring Oct 22, 2026, 10:55 AM UTC
Exact Gripp is now back online and operating normally. We advice to also clear the cache memory of your browser. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience. ------ Exact Gripp is weer bereikbaar en functioneert naar behoren. Mocht u bij het inloggen nog steeds problemen ervaren, leeg dan alstublieft uw browsercache. Onze excuses voor het ongemak.
- resolved Oct 22, 2026, 11:51 AM UTC
We have succesfully implemented and tested the necessary patches. Exact Gripp is available again. If there are still login issues, please clear your browser cache to resolve the issue. Our apologies for the inconvenience. ------ We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar. Mocht u nog steeds inlogproblemen ervaren, leeg dan uw browsercache om dit op te lossen. Onze excuses voor het ongemak.
Critical October 21, 2026 Security precaution: Exact Officient temporarily unavailable (NL/BE) 18h 20m Exact Officient
Started Oct 21, 2026, 12:07 PM UTC· resolved Oct 22, 2026, 06:28 AM UTC
- identified Oct 21, 2026, 12:07 PM UTC
Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
- resolved Oct 22, 2026, 06:28 AM UTC
We have succesfully implemented and tested the necessary patches. Exact Officiënt is now back online and operating normally. We advice to also clear the cache memory of your browser. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.
Critical October 21, 2026 Security precaution: Exact SRXP temporarily unavailable (Global) 1d 7h Exact SRXP
Started Oct 21, 2026, 12:06 PM UTC· resolved Oct 22, 2026, 07:16 PM UTC
- identified Oct 21, 2026, 12:06 PM UTC
Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
- identified Oct 22, 2026, 07:49 AM UTC
We are continuing to work hard to restore Exact SRXP as quickly as possible. We will update this page as soon as more information becomes available.
- identified Oct 22, 2026, 12:00 PM UTC
We are continuing to work hard to bring Exact SRXP back online quickly and safely. As soon as more information becomes available we will update this page.
- identified Oct 22, 2026, 05:10 PM UTC
We are continuing to work hard to bring Exact SRXP back online quickly and safely. The next update is expected for Friday at 12:00.
- identified Oct 22, 2026, 07:16 PM UTC
We have succesfully implemented and tested the necessary patches. Exact SRXP is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.
- resolved Oct 22, 2026, 07:16 PM UTC
This incident has been resolved.
Minor October 21, 2026 Security precaution: Exact Winbooks Connect temporarily unavailable (BE) 19h Exact Winbooks
Started Oct 21, 2026, 12:03 PM UTC· resolved Oct 22, 2026, 07:03 AM UTC
- identified Oct 21, 2026, 12:03 PM UTC
Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
- identified Oct 22, 2026, 06:51 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 22, 2026, 07:03 AM UTC
We have successfully implemented and tested the necessary patches. Exact Winbooks Connect is now back online. You might experience slightly degraded performance.. We apologize for any inconvenience.
Critical October 21, 2026 Security precaution: Exact Bouw temporarily unavailable (NL/BE) 1d 3h Exact Online Bouw
Started Oct 21, 2026, 11:58 AM UTC· resolved Oct 22, 2026, 03:28 PM UTC
- identified Oct 21, 2026, 11:58 AM UTC
Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.
Minor October 21, 2026 Exact Globe+ - Order confirmations, fulfillments and receipts are none responsive. 4d 21h Exact Globe+
Started Oct 21, 2026, 10:27 AM UTC· resolved Oct 26, 2026, 08:17 AM UTC
- investigating Oct 21, 2026, 10:27 AM UTC
For Exact Globe+ release 507SP5 64BIT downloaded on or after the 19th of October, the Sales Order Fulfillments and Purchase order Receipts buttons are unresponsive. When processing a Sales Order Confirmation an Unknown Error is displayed. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 22, 2026, 06:18 AM UTC
A fix has been implemented as of the 22th of October. To resolve the issue, a new update to Exact Globe+ Release 507SP5 can be done. Our apologies for the inconvenience.
- resolved Oct 26, 2026, 08:17 AM UTC
This incident has been resolved.
Minor October 20, 2026 Exact Gripp - Not able to create backups (NL) 19h 4m Exact Gripp
Started Oct 20, 2026, 12:41 PM UTC· resolved Oct 21, 2026, 07:46 AM UTC
- investigating Oct 20, 2026, 12:41 PM UTC
The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 20, 2026, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 07:46 AM UTC
The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Minor October 20, 2026 Exact Online Fiscaal & Jaarrekening - Multiple issues in App and App3 environment (NL) 1h 58m Exact Online Fiscaal
Started Oct 20, 2026, 07:14 AM UTC· resolved Oct 20, 2026, 09:13 AM UTC
- investigating Oct 20, 2026, 07:14 AM UTC
You may encounter several issues in Exact Online Fiscaal if your tenant is on the app3 environment, including but not limited to opening or creating a return and making changes in a return. You can recognize whether you are on the App3 environment by the URL https://app3.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 20, 2026, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 20, 2026, 09:13 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor October 19, 2026 Exact Online - Entries from Mollie import incorrectly classified as 'Debit' or 'Credit' (NL) 1d 22h Exact Online
Started Oct 19, 2026, 01:11 PM UTC· resolved Oct 21, 2026, 12:10 PM UTC
- identified Oct 19, 2026, 01:11 PM UTC
You may experience that entries created from a Mollie import are incorrectly classified as “Credit” when they should be “Debit,” and the other way around. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Minor October 19, 2026 Exact Online - Error 'Bad request - Request Too Long' in various pages (NL) 2d 21h Exact Online
Started Oct 19, 2026, 10:07 AM UTC· resolved Oct 22, 2026, 07:32 AM UTC
- investigating Oct 19, 2026, 10:07 AM UTC
You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 21, 2026, 03:06 PM UTC
The cause of the issue has been identified. A temporary fix has been implemented as we are working on a permanent solution.
- resolved Oct 22, 2026, 07:32 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor October 19, 2026 Exact Online – No statements imported via Exact PSD2 bank link for ING since October 15th. (NL) 2d 3h Bank links / PSD2
Started Oct 19, 2026, 08:22 AM UTC· resolved Oct 21, 2026, 12:04 PM UTC
- investigating Oct 19, 2026, 08:22 AM UTC
You may experience that no bank statements have been imported via the Exact PSD2 bank link for ING since October 15th. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 20, 2026, 09:38 AM UTC
The issue has been identified and we are working on a fix. In the meantime renewing the bank link consent will solve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately.
Minor October 16, 2026 Exact Gripp - Not able to create backups (NL) 3d 17h Exact Gripp
Started Oct 16, 2026, 02:21 PM UTC· resolved Oct 20, 2026, 07:25 AM UTC
- investigating Oct 16, 2026, 02:21 PM UTC
The backup functionalities are currently limited in Exact Gripp. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 20, 2026, 06:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 07:25 AM UTC
The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.
Minor October 16, 2026 Exact Online Bouw - No pop-up window for setting projects to 'Invoiced' when processing a sales invoice (NL/BE) 4d 21h Exact Online Bouw
Started Oct 16, 2026, 12:46 PM UTC· resolved Oct 21, 2026, 10:30 AM UTC
- investigating Oct 16, 2026, 12:46 PM UTC
You may experience that the pop-up window for setting projects to status 'Invoiced' is not shown when processing a sales invoice in Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Minor October 16, 2026 Exact Online - Error 'Bad request - Request Too Long' in various pages (NL) 2d 21h Exact Online
Started Oct 16, 2026, 09:11 AM UTC· resolved Oct 19, 2026, 06:25 AM UTC
- investigating Oct 16, 2026, 09:11 AM UTC
You may get the error 'Bad request - Request Too Long' when navigating to various pages in your company. The issue only occurs in Exact Online Accountancy companies. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Oct 16, 2026, 11:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 06:25 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
Minor October 15, 2026 Exact Globe - Collection runs sent via Rabobank-link are not received by the bank. 4d 22h Exact Globe+, Exact Globe Next
Started Oct 15, 2026, 01:50 PM UTC· resolved Oct 20, 2026, 12:42 PM UTC
- investigating Oct 15, 2026, 01:50 PM UTC
Currently no collection runs are received by the Rabobank when processed from Exact Globe and sent via the Rabobank-link. The issue occurs for both Exact Globe+ and Exact Globe Next. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
Minor October 15, 2026 Exact Online - Active Mollie link does not retrieve transactions (NL/BE) 4d 20h Exact Online, Bank links / PSD2
Started Oct 15, 2026, 12:01 PM UTC· resolved Oct 20, 2026, 08:29 AM UTC
- identified Oct 15, 2026, 12:01 PM UTC
You may experience that your active Mollie link does not retrieve transactions. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
Minor October 14, 2026 Exact Online Jaarrekening – Error message when submitting an annual report (NL) 5d 20h Exact Online Jaarrekening
Started Oct 14, 2026, 11:53 AM UTC· resolved Oct 20, 2026, 08:27 AM UTC
- investigating Oct 14, 2026, 11:53 AM UTC
You may recieve the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Oct 15, 2026, 12:28 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 20, 2026, 08:27 AM UTC
This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.