Officient incident

Exact Online - Delay in e-mail delivery (Global)

Resolved after 22 hours 6 minutes, affecting Exact Online and Exact Online Premium, on October 21, 2026.

resolved Oct 22, 2026, 11:38 AM UTC

This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.

Started
Oct 21, 2026, 01:32 PM UTC
Resolved
Oct 22, 2026, 11:38 AM UTC
Duration
22h 6m
Detected by Pingoru
Oct 21, 2026, 01:32 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Oct 21, 2026, 01:32 PM UTC

    You may experience that the e-mails sent from Exact Online are not arriving at the recipient. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. resolved Oct 22, 2026, 11:38 AM UTC

    This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.

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