Officient incident

Exact Online - Bank statements not imported via ING 1.0 bank link (NL)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Bank links / PSD2, which began 7h ago. The vendor's full update timeline is below.

Started
Sep 21, 2026, 07:12 AM UTC
Resolved
Ongoing
Duration
● 7h 6m
Detected by Pingoru
Sep 21, 2026, 07:12 AM UTC

Affected components

Bank links / PSD2

Update timeline

  1. investigating Sep 21, 2026, 07:12 AM UTC

    You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 21, 2026, 01:19 PM UTC

    The issue has been identified and the statements have been delivered by ING. Currently the statements are being imported into Exact Online. Once the import is complete we will update this page.