Officient incident

Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on September 18, 2026 affecting Exact Online, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 07:51 AM UTC
Resolved
Sep 18, 2026, 10:13 AM UTC
Duration
2h 21m
Detected by Pingoru
Sep 18, 2026, 07:51 AM UTC

Affected components

Exact Online

Update timeline

  1. identified Sep 18, 2026, 07:51 AM UTC

    You may receive a pop-up in the security centre to verify your linked external applications. In the security centre you will see apps with status 'Needs attention'. If you try to verify these external applications you receive the error message that you can only verify the applications which need attention. For now you can ignore this pop-up. We have identified the issue and are working on a solution. Our apologies for the inconvenience.

  2. monitoring Sep 18, 2026, 08:28 AM UTC

    We have disabled the pop-up and we are monitoring the situation.

  3. resolved Sep 18, 2026, 10:13 AM UTC

    This issue has been resolved and you will no longer receive the pop-up. You may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.