Officient incident

All products - Support portal unavailable (Global)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Customer Support Department, which began 13h ago. The vendor's full update timeline is below.

Started
Sep 16, 2026, 08:28 AM UTC
Resolved
Ongoing
Duration
● 13h 4m
Detected by Pingoru
Sep 16, 2026, 08:28 AM UTC

Affected components

Customer Support Department

Update timeline

  1. investigating Sep 16, 2026, 08:28 AM UTC

    The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

  2. investigating Sep 16, 2026, 10:53 AM UTC

    With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.

  3. monitoring Sep 16, 2026, 04:49 PM UTC

    A fix has been implemented and we are monitoring thje results.