Officient incident

Exact Venice - Webconnect services unavailable (BE)

Minor Resolved View vendor source →

Officient experienced a minor incident on September 15, 2026 affecting Exact Venice, lasting 23h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 09:05 AM UTC
Resolved
Sep 16, 2026, 08:15 AM UTC
Duration
23h 10m
Detected by Pingoru
Sep 15, 2026, 09:05 AM UTC

Affected components

Exact Venice

Update timeline

  1. investigating Sep 15, 2026, 09:05 AM UTC

    You may receive the error message "Error 500: service unavailable" when using the webconnect API. We are investigating the issue and will update this page as soon as possible. Our apologies for the inconvenience.

  2. investigating Sep 15, 2026, 02:41 PM UTC

    We are continuing to investigate. To analyse further we will perfrom an engine restart and you may receive the error message "Fout in gegevensbeheer". When you encounter this issue, please reboot Venice.

  3. resolved Sep 16, 2026, 08:15 AM UTC

    The issue has been resolved. Our apologies for the inconvenience.