Officient incident
Exact Online - Planboard and Outlook synchronisation issues (NL/BE)
Resolved after 15 days 16 hours, affecting Exact Online, on September 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 09, 2026, 01:21 PM UTC
You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2026, 06:14 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 17, 2026, 08:39 AM UTC
The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.
- monitoring Sep 24, 2026, 06:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 05:42 AM UTC
The issue has been resolved. Our apologies for the inconvenience.
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