Officient incident
Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)
Officient experienced a minor incident on September 4, 2026 affecting Exact Gripp, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 08:26 AM UTC
You may experience that delivery of an email, sent from Gripp to a recipient with an email address on a Microsoft domain, i.e. Outlook, will be delayed or fail. We are currently investigating this issue and will update this page as soon as more information is available. Our apologies for the inconvenience.
- identified Sep 04, 2026, 12:51 PM UTC
Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.
- resolved Sep 07, 2026, 05:33 AM UTC
The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.