Observe.AI incident
Performance Degradation while accessing the Dashboard
Observe.AI experienced a major incident on September 12, 2023 affecting Conversation Intelligence, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 02:53 PM UTC
Dear Client, We are currently investigating reports of slowness issues on our platform. The escalation team is working on priority and we will keep you posted with regular updates. Apologies for the inconvenience caused. Thanks Observe.Ai Support Team
- identified Sep 12, 2023, 04:36 PM UTC
Dear Client, The issue has been identified and the fix is being implemented. Users should be able to login but access to certain tabs might be slow. In case you are not able to login to the dashboard, kindly open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks Observe.Ai Support Team
- resolved Sep 12, 2023, 06:14 PM UTC
Dear Client, The issue stands resolved. Request you to please verify and let us know if you are still seeing slowness on the platform. Thanks Observe.Ai Support Team