Observe.AI incident

[Interaction Processing] Degraded performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on February 13, 2024 affecting Calls Tab, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 06:57 PM UTC
Resolved
Feb 13, 2024, 09:17 PM UTC
Duration
2h 19m
Detected by Pingoru
Feb 13, 2024, 06:57 PM UTC

Affected components

Calls Tab

Update timeline

  1. identified Feb 13, 2024, 06:57 PM UTC

    We have identified a slowdown in the processing of interactions received by our system that affects a portion of our user base. A fix for this slowdown is currently being deployed at which point the slowdown will gradually come back down to expected processing times. Please note that this is not affecting all tenants of the Observe.AI platform.

  2. monitoring Feb 13, 2024, 08:16 PM UTC

    We continue to monitor the slowdown of processing interactions as the trend continues to move in a positive direction. We expect that within three hours, interaction processing will be back to normal.

  3. resolved Feb 13, 2024, 09:17 PM UTC

    The slowdown has been cleared and fixes have been put in place to ensure it does not occur again. Thank you for your patience during this time.